Customer Service Representative/print Operator
3 months ago
**Job Overview**
**Duties**:
- Process orders, returns, and exchanges efficiently
- Assist customers with product information and general inquiries
- Resolve customer complaints in a professional manner
- Utilize data entry skills to update customer information in the database
- Identify opportunities for upselling products or services
- Communicate effectively with customers to ensure satisfaction
**Experience**:
- Proven experience in customer service or related field
- Proficiency in data entry and CRM software
- Strong phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience is a plus
- Multilingual abilities are advantageous, particularly proficiency in English and another language
**Job Types**: Full-time, Part-time
Pay: $18.00-$20.00 per hour
Expected hours: 20 - 30 per week
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- Phone etiquette: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
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