Administrative Assistant Iii rcmp

5 days ago

Grande Prairie, Canada City of Grande Prairie Full time

**The Opportunity**

Do you enjoy helping people daily? The Administrative Assistant III at the City of Grande Prairie RCMP Front Counter is typically the first point of contact for clients attending the detachment. Please be aware that this is not a typical customer service position. The work you will be doing is difficult, and heavily driven by data entry, information collection and attention to detail, where accuracy and speed are essential. The role is difficult and requires tact and good judgment to succeed. Your knowledge will be challenged daily and you will be working as part of a close-knit team in an essential department within the Grande Prairie RCMP detachment. We work in a customer-facing role, assisting the public with reporting a wide variety of occurrences, many of which can be traumatic and stressful for the client. If necessary, the documentation and information gathered are then forwarded to the RCMP members on duty for further investigation or immediate intervention. We also provide services such as civil fingerprinting and criminal record checks. You will also be cross-trained in the Call Centre and Criminal Record Check units. It is a job like no other and requires a particular skill set to succeed. If this appeals to you, perhaps you are the one we are looking for.

**Responsibilities**

Many of the tasks and duties for the Administrative Assistant III are listed below:

- You will be responsible for a large volume of computer data entry. Speed and accuracy are essential aspects of this job.
- You will accept and review witness statements for occurrences reported to the Grande Prairie RCMP front counter.
- You will be generating a vast array of RCMP-related complaints on behalf of the general public in the Police Reporting Occurrence System (PROS).
- Working with our partner agency, Accident Support Services International, you will be creating/maintaining collision occurrences in the PROS system.
- You will be responsible for incoming and outgoing detachment mail, which includes processing secured shipments for exhibits and other sensitive documentation/parcels.
- You will be trained to provide coverage to the Call Centre and Criminal Record Check units.

**You Bring**
- You must be able to demonstrate knowledge and proficiency with computer data entry and retrieval, and modern office procedures and equipment.
- You must possess the ability to prioritize and organize work assignments based on volume and deadlines.
- You must possess the ability to handle sensitive, confidential information using tact, diplomacy and mature judgment in all communication, including during stressful situations (in person, in writing, and over the phone).
- Attention to detail is critical for all aspects of this position.

In addition, you should possess the following competencies:

- Decision Making
- Teamwork
- Motivation
- Reliability
- Adaptability
- Communication
- Stress Tolerance

**Hours**

2-week rotation: Week 1: 8:00 am - 4:00 pm. Week 2: 9:00 am - 5:00 pm.

**Compensation**

Pay Band C, Entry level $28.72 per hour

**Selection Process**

2. Applications will be reviewed, and short-listed and interviews will be scheduled.
- This posting may be used to fill future vacancies in this position.
- This posting may be used to fill more than one position.

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