Night Auditor

7 months ago

Hamilton, Canada TownePlace Suites by Marriott Hamilton Full time

**POSITION**:Night Auditor

**STATUS/LENGTH**: Full-Time.

**REPORTS TO**:Guest Services Supervisor/General Manager
- **Located within a reasonable commute to the intersection of Upper James and the Link (reasonable being no more than a 40 minutes)**
- **Flexible; able to work weekdays, evenings and weekends**
- **Passionate about people**
- **Dependable and detail oriented**
- **A College or University hospitality or tourism related graduate; have a degree, diploma or related certification**
- **Thrive on learning and are a quick to learn**
- **HAVE PREVIOUS HOTEL EXPERIENCE**

**GENERAL DUTIES**:

- Assumes the day-to-day tasks within the department(s)/hotel.
- Responds to guest requests.
- Performs duties and takes on responsibilities as a “Manager on Duty” during each shift, reporting to Management as required.
- Participates in multi-disciplinary teams comprised of associates not only from the Guest Services Department, in addition to other departments and contacts outside the hotel related to operations and the guest experience.
- Administration of reports and the activities and performance of the department relative to specified benchmarks of the departments’ operations
- Provides information and/or reports to supervisors, managers, guests, associates and hotel brand related representatives.
- Participates in regular team meetings.

Ensures security of guests, fellow associates and hotel assets.
- Creates and completes audit reports/journals
- Works closely with the Guest Service Supervisor and General Manager to ensure reports, operations and tasks are delivered in timely manner.
- Perform batch settlement and balances daily transactions.
- Complete the daily night audit tasks
- Sets up food and beverage requirements for guests including breakfast and 24/7 coffee service
- Performs additional duties as requested by Executive Team leaders to ensure all operations of the hotel and guest services are delivered efficiently.

**Qualifications**:

- Demonstrated knowledge of the practices and theories normally acquired in a related field or an equivalent combination of relevant education and work experience.
- Familiarity with customer service excellence
- Previous related experience - preferably in a hotel, hospitality, or tourism environment
- Proven knowledge of customer relations, guest services through extensive practical experience
- Effective communication, presentation, interpersonal and organizational skills
- Demonstrated ability to work effectively with a multi-disciplinary staff, in a result oriented and predominantly fastpaced environment.
- Experience working with event and group influencers is a definite asset.
- Ability to interact effectively with guests, management, peers, staff and the general public.
- Thorough knowledge and understanding of policies, procedures, regulations, and by-laws affecting the department/division.
- Knowledge of brand related hotel systems including PBX phone system, key system, PMS reservation systems. (Brand specific training will be provided)
- Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained
- Excellent working knowledge of basic accounting procedures relating to guest payment, credit card procedures, loyalty programs and guest accounts.
- Familiarity and working knowledge of local area, the City of Hamilton and the surrounding area is an asset.
- Handle reservations, check-in and checkout of guests.
- Ensure the accuracy of housekeeping, maintenance, sales and department reports
- Ability to communicate effectively; written, verbal, phone and face to face meeting situations.
- Flexible - able to work weekends, evenings, and some holidays.
- Must be comfortable handling cash and have basic related cash and float knowledge.
- Marriott or other hotel franchise or related experience is a definite asset.
- Demonstrated knowledge of health and safety regulations.

**This job is ideal for someone who is**:

- Outgoing, organized, and detail oriented.
- A hospitality professional with previous Marriott, Guest Service, or related hotel experience
- Dependable, reliable, and detail-oriented
- Demonstrates integrity, honesty, and delivery of high moral and ethical principles.
- People-oriented -- enjoys interacting with people and working on group projects.
- Adaptable/flexible -- enjoys work that requires change, new direction, can take on staff responsibilities and duties as needed.
- Goal-oriented -- enjoys a challenge, thrives on results.
- Independent - can work with little or no direction and well in a team environment.
- Thrives in a high-pressure environment.
- Able to follow procedures required by the management, company, and brand specific standards.

**Health & Safety**:
The incumbent is required to work in accordance with the provisions of applicable Health and Safety legislation and all

City of Hamilton, corporate and departmental policies and procedures related to Occupational Health and Safety

Applicants must ha

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