Customer Service Representative

7 months ago

Winnipeg, Canada William F. White International Inc. Full time

**Our Company**

**Founded in 1963, William F. White International Inc. (“WFW”), a Sunbelt Rentals Company, is Canada's oldest and largest provider of production equipment to the entertainment industry. With offices across the country, the company services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory, including camera, lighting, grip, specialty equipment, location support and a growing portfolio of premium studio properties.**

**The Golden Opportunity
- Light Up the World**

Reporting to the Branch Manager, the **Customer Service Representative**, Lighting and Grip, is the primary point of contact between the production and WFW during a show’s production and coordinates the daily activity required to provide a high level of service to assigned production accounts. The position demands careful attention to a production’s ever-evolving schedule & needs and a deep understanding of our operational procedures, always conveyed with utmost professionalism both internally and externally. The successful applicant be expected to work from the Winnipeg office.

**Responsibilities**
- Be the main point of contact between WFW and our customers for long and short format productions
- Work closely with the Branch Manager to ensure a stellar customer experience at all levels of production
- Advise of any issues likely to affect the quality of service that we provide to our customers
- Input equipment orders and generate quotes
- Including but not limited to the sourcing and rental of specialized, location and short-stocked equipment
- Send accurate pull lists to Warehouse Operations and arrange for customer pick-ups and returns
- Work closely with Warehouse Operations to ensure timely preparation of customer packages
- Review returns applied to inventory management system by Rentals Desk staff to ensure accuracy
- Bill all losses and damages to shows
- Liaise with WFW Warehouse Supervisor and Branch Manager as needed to ensure all L&D charges are captured
- Review show-rental billing
- Approve daily/weekly reports to ensure all orders and jobs are accurately billed and closed
- Assist the other members of the team including WSE and LES from other WFW markets as needed
- Create a work environment that fosters creativity, ingenuity and high staff morale
- Other duties as required.
- Able to manage multiple projects while paying strict attention to detail
- Able to re-prioritize last-minute tasks to achieve simultaneous deadlines from multiple stakeholders
- Able to stay professional in high-pressure situations
- Team player
- Robust computer skills
- Microsoft Office
- 3-5 years’ experience with Data Base/inventory management systems
- Minimum 2 years CSR-related experience
- Knowledge of film industry equipment an asset(Lighting, Grip, Power, Cable and distribution and Dimming/lighting control)
- Willing and able to work outside of regular hours, when necessary
- Excellent oral and written communication skills
- Positive, outgoing attitude
- Outstanding organizational skills
- Sales experience considered an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Data Base/inventory management: 3 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

  • Customer Service Representative

    5 days ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...

  • Customer Service Representative

    2 days ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Service Dispatch Representative/dispatch

    7 months ago

    Winnipeg, Canada ProWide Parcel Service Full time

    We are a local small business in a fast paced industry seeking a Customer Service Representative. In this position, you will be the main contact for customers on various requests in a timely manner and working with our operations team to ensure daily targets are met and exceeded in an efficient manner. This position requires a high level of organization,...

  • Customer Service Representative

    7 months ago

    Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service...

  • Customer Service Representative

    2 days ago

    Winnipeg, Canada The Dufresne Group Full time

    Customer Service Representative Full Time Career Opportunity Dufresne Furniture and Appliances is currently seeking a Full Time **Customer Service Representative** for our** Winnipeg **store located at **880 Nairn Ave.** As a Customer Service Representative, you will support our guests in store and through the after sales experience. **Dufresne Furniture...

  • Customer Service Representative

    1 week ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** **About the Job** We are currently hiring **Inbound Customer Service Representatives!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? We also want people with drive and ambition - people who want a career, not...

  • Customer Service Representative

    4 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    4 days ago

    Winnipeg, Canada Solid Stone Countertops Full time

    **Description** A Customer Service Representative will act as a liaison, provide product/service information, answer questions, and accurately and efficiently resolve any emerging problems that our customers and contractor accounts might face. They will assist the Account Manager with administrative duties and scheduling. Customer service representatives...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Collision and Glass has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional...

  • Customer Service Representative

    3 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    3 days ago

    Winnipeg, Canada U-Haul Full time

    **Location**: 461 Century St, Winnipeg, Manitoba R3J1J9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring...

  • Customer Service Representative

    7 months ago

    Winnipeg, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...

  • Customer Service Representative

    3 days ago

    Winnipeg, Canada Mercedes-Benz Winnipeg Full time

    The new** Pinnacle Collision Centre** is looking for an experienced **Customer Service Representative**! **Pinnacle Collision**, located at 15 Rothwell Street, facing Kenaston Boulevard next to Mercedes-Benz Winnipeg, is a state-of-the-art collision centre, ready for incredible growth this year! You will join a team of Pinnacle employees that are the best...

  • Customer Service Representative

    7 days ago

    Winnipeg, Canada U-Haul Full time

    **Location**: 461 Century St, Winnipeg, Manitoba R3J1J9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    1 day ago

    Winnipeg, Canada U-Haul Full time

    **Location**: 1341 Regent Ave W, Winnipeg, Manitoba R2C3B2 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    6 days ago

    Winnipeg, Canada Circle K Full time

    Store 4033392: 737 Gateway Rd., Winnipeg, Manitoba R2K 2Y4 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    1 day ago

    Winnipeg, Canada Circle K Full time

    Store 4033372: 1670 Corydon Ave, Winnipeg, Manitoba R3N 0J7 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...