Program Associate

5 days ago

Kingston, Canada Queen's University Full time

Program Associate

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

"

**A Brief Overview**
Reporting to the Department Manager, The incumbent supports and administers the department's degree program, by working in collaboration with the course instructors and administrative team in the planning and coordination of large multi-sectional courses ensuring the seamless delivery and positive experience for all. The Program Associate researches and implements efficient methods for material distribution, communication, training, and course administration. Core responsibilities will include coordination of work, process and guideline development and interpretation, leadership, planning, and liaison/communications with other offices on campus.
The Program Associate will also act as a liaison with internal partners to help address processing delays when work demands exceed capacity. The incumbent will take the lead administrative role to plan and coordinate unit/department-wide tasks, training programs, activities and/or projects.
The incumbent is expected to have strong interpersonal skills to engage various users/partners to assist in the Department's daily operation and build consensus around potential solutions based on new process, policy, and technology.

This position reviews course content to ensure it is aligned with the learning objectives. This position identifies, recommends and implements measures designed to improve course content. This position also coordinates the schedules of the teaching assistants and lab facilitators, and monitors the work to ensure that course materials are revised, posted on time, accurate and reliable.

"

**Job Description**:

"
- **What you will do**
- Reviews course content to ensure it is aligned with the learning objectives.
- Identifies, recommends and implements measures designed to improve course content.
- Analyzes and confirms the validity and reliability of all assessments.
- Collects, analyzes, and reports on student experience surveys.
- Maintains database of central course materials such as checklists, quizzes, lab guides, rubrics, and exam banks.
- Coordinates the schedules of the teaching assistants and lab facilitators.
- Monitors the work of instructors to ensure that course materials are revised, posted on time, accurate and reliable.
- Coordinates safety instruction that is provided to students enrolled in lab courses.
- Prepares classrooms for course delivery including identifying needed equipment repairs, storage, and lab inventory.
- Acts as a resource and point of contact for course-related information.
- Maintains accurate student records including lab attendance records, grade sheets, class, and lab lists.
- Identifies and leads continuous improvement to processes and procedures.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Four-Year Bachelor Degree or equivalent.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

"

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