Assistant Manager of Supportive Housing

2 weeks ago

Victoria, Canada Pacifica Housing Full time

**Reports to**: Manager of Supportive Housing

**Compensation**: $55 000+ Commensurate with experience

**Available opportunities**:

- 9:00am to 5:00pm, Sunday to Thursday (75 hours bi-weekly)
- 9:00am to 5:00pm, Tuesday to Saturday (75 hours bi-weekly)

**Organizational Focus**:
Pacifica Housing Advisory Association (Pacifica Housing) has been providing safe and affordable homes for almost 35 years and is one of the largest non-profit housing providers on Vancouver Island. As a charitable organization, Pacifica Housing's vision is to provide Equitable housing in pursuit of thriving communities. Our mission is to advance independence of individuals and families through equitable housing and supportive services.

Pacifica Housing is a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building up our fast-growing team with a culture that supports and drives our people and reinforces our team with caring, responsible innovators. Pacifica owns and/or operates 38 properties in addition to a number of programs. The annual budget is approximately $21M and the total staff complement is around 160 employees.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. A living wage is defined as the hourly amount a family needs to cover basic expenses and is calculated based on the cost of living for that region. Providing a Living Wage is beneficial to the economy, community and employees.

The Assistant Manager of Supportive Housings is responsible for overseeing the day-to-day management of supportive housing workers and contributes to achieving Pacifica's vision and mission by managing the on-site delivery of programs and services at one or more supportive housing sites.

**Position's Primary Objective**:
The Assistant Manager of Supportive Housing is accountable for the successful and efficient operation of Victoria's supportive housing sites by:

- providing leadership to a dedicated team in the delivery of services and programs to tenants
- ensuring policies, procedures and obligations associated with Supportive Housing are implemented and adhered to; and
- contributing as a member of the organization's management team to achieving and advancing the organization's vision, strategic goals and operational objectives.

**Key Responsibilities**:
1. Leads a dedicated team in daily operations by providing clear and consistent direction and promoting the team's success through orientation, mentoring and guidance, and performance management:

- inspires and engages team members through positive leadership style and demonstrated behaviours to promote a culture of trust, collaboration and transparency;
- overseeing Supportive Housing staffing through collaboration with the organization's Human Resources Manager, including staffing issues, recruitment, onboarding, terminations, payroll, and adherence to related policies and procedures;
- responds pro-actively to employee relations issues and seeks support from the Supportive Housing Program Manager (SHPM) as necessary to ensure positive outcomes;
- supports Housing Support Workers (HSW) in the orientation and training of new staff;
- assists SHPM with the implementation of protocols, policies, and procedures within Supportive Housing;
- mentors new/existing front-line staff as needed;
- works closely with the HR department regarding payroll and benefit issues for staff;
- works closely with SHPM to identify staffing needs and scheduling gaps;
- Responsible for the monthly call outs to casuals to fill vacant lines, or vacation time for the following month in SH
- reviews and approves staff's time off requests;
- reviews and approves staff's time cards in ADP.

2. Supports the SHPM with the successful implementation, daily operations and on-going evaluation of the Supportive Housing program:

- oversees daily operations, plans, organizes, and reviews the work of Supportive Housing staff to ensure program performance standards and outcomes are met;
- assists SHPM in the implementation of tenant programs that encourage and support personal growth and help tenants develop life skills;
- provides oversight and/or intervenes to resolve daily operational and high profile tenant relations issues;
- ensures staff have up-to-date knowledge of pertinent policies, standards and procedures and adhere to same; takes immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response; and completes and submits appropriate reports;
- monitors program outcomes by overseeing or conducting program evaluations according to established guidelines and schedules; compiles measurement data and submits to Senior Leadership as needed;
3. As a member of the organization's management team, the position is accountable for:

- participating in strategic planning and decision-making related to policy development, staffin

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