Housing Support Team Lead

2 weeks ago

Victoria, Canada Beacon Community Services Full time

Beacon is hiring for a brand-new purpose-built low-barrier supportive housing facility for youth participants aged 19-27. The Meares building provides wraparound 24/7 support for 48 participants who are precariously housed or experiencing homelessness.

The goal of Meares is to use a collaborative, strength-based perspective that recognizes the individual skills, talents, and needs of our residents. In collaboration with community resources, Meares will provide life and living skills, two meals a day and a safe and welcoming environment to help give youth a stable home.

We seek passionate, community-minded individuals to join our team and set the foundation for youth to enter self-sustainable, independent housing when it is their time to exit the program.

**Benefits Include**:

- Comprehensive health and dental
- Municipal Pension Plan with employer contributions
- Generous paid time off to start

**Full-time day shift**: Sunday, Monday, Tuesday 6:45 am-6:45 pm - with bi-weekly alternating Saturdays

**Union**: BCGEU Stand Alone

***:
Reporting to the Manager of Meares Street, the Team Lead uses their leadership skills to foster a positive and professional work environment. They support the Housing Support Staff and the Meares Manager by facilitating regular 1 on 1 debriefs and making critical decisions around youth support. The Team Lead role models healthy team dynamics while building positive relationships with community resources. Join our multifaceted team who works in accordance with the mission, vision and values of Beacon Community Services and make a difference in people's lives every day.

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Providing senior-level support to the team including the resolution of difficult/complex relational issues
- Debriefing of critical incidents with staff and youth
- Support all daily operations of Meares St. Supportive Housing.
- Create and maintain professional relationships with the participants, community, and all stakeholders.
- Be familiar with, build and maintain positive relationships with appropriate community resources.
- Be a first response to crisis intervention as required
- Clean rooms with participants as needed, wearing appropriate PPE. This can include dealing with human wastes, blood, sharps, and other paraphernalia
- Inform the management team regarding the development of programming appropriate for youth, and support programming when needed
- Provide information needed for management to complete necessary statistics and reporting
- Give appropriate mentorship and guidance to Housing Support Staff throughout the shift
- Encourage team building and positive dynamics within shift groups and overall staff team
- Assign shift tasks and ensure that the appropriate staff completes all tasks on time
- Direct staff support for participants and motivate staff to provide appropriate and trauma-informed care
- Support student practicums
- Support management with issues like breaches of the program agreement, including follow-up
- Be aware of critical incident report procedures and follow all health and safety policies and procedures
- Role model exemplary staff relational behaviour, communication and professional boundaries
- Perform other relevant job duties as assigned

**QUALIFICATIONS and EXPERIENCE**:

- Minimum one (1) year supervisory experience, with a preference for working with vulnerable populations
- Minimum of three (3) years of recent experience working with vulnerable populations
- A degree or diploma in a related field, or a combination of experience, education and lived experience
- Strong knowledge of harm reduction, client-centred theory and practice
- Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty
- Knowledge of the psychosocial rehabilitation model

**SKILLS and ABILITIES**:

- Strong leadership and decision-making skills
- Excellent interpersonal skills
- Ability to problem-solve
- Ability to maintain a positive and professional attitude in challenging situations
- Demonstrated ability to work with individuals who have multiple barriers to stable housing
- Demonstrated ability to work independently and be part of an integrated team
- Ability to use sound judgement while working in demanding conditions and circumstances
- Ability to kneel to the ground to attend to overdoses and other medical emergencies
- Physical ability to lift 30lbs, walk up and down 6 flights of stairs and be on feet for a substantial time during shifts
- Ability to work in building with active substance use
- Comfortable working in a pet-friendly environment.

**ADDITIONAL INFORMATION**:
Beacon Community Services serves vulnerable populations including seniors, people with disabilities and children. Protecting these people and our teams on whom they rely is critical to us. Accordingly:

- All successful applicants must consent to a Solicitor General's Criminal Record Check
- All successful applicants are required to disclo

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