Manager, Life Stabilization

2 months ago

London, Canada City of London Full time

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.

The City of London wants you to #JOIN THE TEAM. Visit our career webpage to learn more about London and the Top Reasons to work for the City of London.

**Title**:Manager, Life Stabilization & Systems improvement**:

- Job Close Date: Sep 26, 2024**File Number**:

- 1623

**Employee Group**:

- Mgmt Non Union

**Service Area**:

- Social and Health Development

**Division**:

- Life Stabilization

**Job Type**:

- Full-Time Permanent

**# of Openings**:
1

**Summary of Duties**:
Reporting to the Director, Life Stabilization (Ontario Works Administrator), the Manager, Life Stabilization and Systems Improvement oversees operational managers in the delivery and administration of Ontario Works program and associated de-centralized location and links Provincial, Municipal, community and corporate strategies with innovative service delivery design. This position creates and implements a continuous improvement plan and relevant processes across the division and provides strategic oversight, and evaluation to improve systems and processes for stronger client outcomes.

**Work Performed**:

- Provide leadership in the development and implementation of strategic plans related to systems change and continuous improvement as they align with the implementation of strategic initiatives for the Life Stabilization Division to meet Council’s Strategic Plan, Provincial goals and community needs.
- Provide leadership in the execution and delivery of services and programs in the following areas of accountability:

- Oversee Life Stabilization office(s) as assigned.
- Maintain an efficient service-delivery system under appropriate legislation and regulations and municipal policies.
- Develop, plan, monitor and maintain programs to meet the changing needs of clients and Ministry expectations while providing monitoring and analysis reports to the Ontario Works Administrator.
- Oversee and monitor a Social Services Employee Engagement strategy, and Recruitment and Resourcing strategy, and work closely with the management team and Director to allocate resources and staffing levels to ensure optimal service delivery.
- Develop and implement a comprehensive strategy for systems change and continuous improvement for Life Stabilization initiatives within the municipal and provincial social services sector.
- Build and maintain effective partnerships with internal and external partners, including government agencies, non-profit organizations, community groups, and individuals with lived experience.
- Oversee the design, implementation, and evaluation of internal programs and interventions aimed at enhancing Life Stabilization operational outcomes for vulnerable populations.
- Utilize data-driven insights to identify areas for improvement and measure the effectiveness of interventions, ensuring alignment with organizational goals and objectives.
- Provide guidance and support to employees and partner organizations to enhance their capacity for systems change and continuous improvement efforts.
- Create recommendations for policy changes at the local, regional, and national levels to address systemic barriers to life stabilization.
- Foster a culture of learning and knowledge sharing within the organization and across the broader social services sector, leveraging best practices and innovative approaches.
- Collaborate across Social and Health Development, Neighbourhood and Community-Wide Services and Strategy and Innovation to establish effective and improved community engagement programs and strategies.
- Maintain accurate and organized records. Ensure all program deliverables and projects remain up-to-date and on-time.
- Maintain awareness and understanding of pertinent legislation.

**.**:

- Responsible for managing employees including hiring, coaching, administration, and performance of reporting employees. Respond to sensitive and confidential human resource issues as required.
- Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs; and actively promote a culture of safety with direct reports.
- Identify and recommend methods to implement and enhance approved policies and procedures in relation to Life Stabilization and Ontario Works; ensure internal controls are implemented, monitored and reported on

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