Relief Housing Stability Bank Worker

5 months ago

London, Canada The Salvation Army Full time

The Salvation Army Centre of Hope Housing Worker in the Housing Stability Bank Department is responsible to assist in the organization, facilitation and delivery of Housing Stability Bank Programs including: Rental Assistance and Emergency Utility Assistance programs. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.

**KEY RESPONSIBILITIES**:
**General**
- Complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
- Assist in development and presentation of promotional and informational materials
- Assist in the orientation and training of students and volunteers
- Promote the mission, policies and objectives of The Salvation Army
- Have an understanding of the Mission of The Salvation Army in Canada and its implications as relation to position responsibilities
- Treat the property of The Salvation Army with due care and caution
- Represent the organization in a professional manner, acting in the best interest of the employer at all times
- Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Centre of Hope
- Network with other Salvation Army programs and other community agencies
- Participate as an active and responsible member in all work groups through which position responsibilities are achieved
- Participate in ongoing professional development and training
- Act in the best interest of the employer at all times

**Client Services**
- Exceptional customer service skills.
- Responsible to provide assistance to clients in the various programs at the Centre of Hope and identified satellite locations:

- Emergency Utility Assistance Programs
- Rental Assistance Program
- Other programs and services as assigned by manager
- Participate in and complete loan recovery work as assigned
- Provide referrals to other social service resources available in the community to meet their emotional, spiritual and physical needs.
- Advocate and co-ordinate on client’s behalf with other agencies and related services, including landlords.
- Notify clients of eligibility or ineligibility for services and support.
- Build and maintain positive partnerships with community agencies and other stakeholders.
- Work in coordination with other agencies and community supports to best meet the client’s needs and move towards housing stability.
- Assist in developing and administering evaluation processes.

**Health** and Safety**
- Adhere to fire and health and safety standards pertaining to the Housing Stability Bank and other areas of the Centre
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Work closely with security, identifying any safety and security needs
- Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
- Responsible to use personal protective equipment and clothing as directed by the employer
- Responsible to report workplace hazards and dangers
- Responsible to work in a manner as required by the employer and use the prescribed safety equipment
- Responsible to report workplace injuries or illness

**Administration**
- Maintain client files/ data base/excel spreadsheets.
- Assist manager in the collection and compilation of data and statistics.

**Communication**
- Answer and screen telephone calls, provide referrals to other resources or schedule appointments as required.
- Maintain ongoing contact and support of clients as required according to program mandate.
- Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
- As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Housing Stability Bank Manager
- Assist in developing and administering evaluation processes

Perform other position related duties as required.

**WORKING CONDITIONS**:
Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.

Shifts: No guaranteed hours

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completion of a University degree or two-year college diploma in Business Administration or Social Services
- First Aid/CPR and Non Violent Crisis Intervention or willingness to acquire one

**EXPERIENCE AND KNOWLEDGE**:

- Sound knowledge and understanding of community resources and supports for those who are experiencing homelessne

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