ERP Administrator

3 weeks ago

Calgary, Canada Hopewell Residential Full time

**Title: ERP Administrator**

**Company: Hopewell **Residential Management**

**Job Type: Full-Time**

**Department: Information Services**

**City: Calgary**

Hopewell Residential Management LP (“Hopewell”) has been one of Alberta’s leading home builders and community developers for more than 30 years. We’re in the business of building a better tomorrow - one person, one home, one neighbourhood at a time. That means we prioritize customer needs and wants through operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside our ESG practices, world-class team and incredible workplace culture, Hopewell is a true real estate leader.

Hopewell Residential currently has a full-time opportunity for a ERP Administrator to join our team.

**Reporting**:

- This position will report directly to the Senior Manager, Information Systems.
- **Key Responsibilities**:

- Responsibility for our ERP, CRM and other smaller systems including administration, data ownership, upgrades, training, and knowledge management
- Responsibility of IS ticket portal, enforcing SLA, working with business owners on recurring issues, monitoring after hour tickets for urgency
- Show home project liaison - organizing IT quotes, installation dates, internet and security system installs
- Provide implementation support during software installations, upgrades and customizations
- Obtain a good working knowledge of Hopewell’s sales and construction processes
- Provide users with support and advice or direct to appropriate resource
- Some after hours support
- Additional duties and requirements as assigned

**Qualifications**:

- Degree or diploma in Information Systems or a related field
- At least 5 years of related experience preferred
- Previous experience with the construction industry is considered an asset
- Able to communicate effectively with non-technical staff and with members of interdisciplinary teams
- Flexible and adaptable in regards to learning and understanding new technologies
- Strong analytical, conceptual, organizational, multi-tasking and problem solving skills
- Ability to effectively prioritize and execute tasks
- Self-initiated, and highly motivated
- Team player, and ability to interact with all levels
- Excellent verbal and written communication, presentation and planning skills

**Working Conditions**:

- Traditional core office hours are Monday to Friday 8:00 am to 5:00 pm. Work may require occasional weekends and/or evenings. Periodic travel may be required.

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