Dispatcher - Public Security (Telecommunication

2 weeks ago

PointeClaire, Canada Ville de Pointe Claire Full time

Pointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to ensure that the quality of its social, cultural and economic environment is maintained for citizens today as well as future generations.

**Description**:
**Departmental mission**:
Contribute to citizens’ quality of life by enforcing Pointe-Claire by-laws and protecting Pointe-Claire territory with integrity and vigilance.

**General responsibilities and goals**:
**The inspector’s main responsibilities are as follows**:

- Receive telephone calls from the public concerning street conditions, broken water mains, lighting or traffic light system failures or any other problems related to municipal services or other utilities;
- Record the types of calls, the time received and other relevant information on index cards and track the calls; take required steps to record calls automatically;
- Forward incoming calls to appropriate individuals in accordance with priorities, by radiotelephone, telephone or telewriter;
- See that all complaints are forwarded to the appropriate organizations and ensure follow-up;
- Monitor alarm consoles for municipal buildings and surveillance cameras and advise the appropriate persons about malfunctions and activated alarms;
- Compile data and prepare statistics about these activities;
- Employ, as required, various office automation devices to carry out certain job-related tasks, using appropriate programming;
- Perform all other related tasks.

**Job requirements**:

- Have a high school diploma;
- No experience in a similar position is required for this position;
- Be able to speak and write French, and to speak English;
- Have an excellent knowledge of computer-based, office automation and system security tools;
- Be able to work under pressure;
- Demonstrate diligence and patience;
- Have good geographical knowledge of the City and area served;
- Have good analytical abilities and sound judgment.

**Schedule**:
16 à 36.8 hrs per week. Variable schedule. Possibility of shifts during days, evenings, nights, and weekends.

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