Analyst, Workforce Planning

2 weeks ago


Cambridge, Canada Reliance Home Comfort Full time

**Hours**: Full time, 40 hours/week, 8 hour shifts anywhere from 7 a.m. to 12:30 a.m.

LEARN, DEVELOP AND GROW - WITH RELIANCE

By joining Reliance as a Dispatcher - Workforce Planner, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?
This role is accountable for the daily planning and efficient management of HVAC technicians and installer resources. Through regular communication with operational team members and the planning system, you will ensure a balanced, safe, and cost-effective capacity plan to meet Branch and Technician targets.
- Monitor reports on daily and future capacity and communicate with branch management
- Proactively identify short, medium, and long-term capacity support through internal staffing and contractors, identifying solutions when resources do not match demand
- Follow up with technicians in the field to ensure we deliver service at the time originally promised to the customer
- Continuously review and analyze real time environmental impacts (weather, sickness, road closures, etc.) happening in our various geographies and adjusting accordingly
- Manage workload between in house technicians and external contractors to meet customer demand at the best cost
- Identify scheduling issues and prepare solutions to meet customers’ needs
- Identify process improvements to enhance our service offering to our customers
- Build and maintain strong working relationships with teams across the organization

What do we offer?
- A generous compensation plan consisting of base and bonuses
- A comprehensive benefits package and group savings plan
- Ongoing leadership, training, and support
- Cross-functional career opportunities
- Relocation opportunities
- Constant internal promotional opportunities
- Individualized career progression plans

What do you bring?
- Previous experience in a customer service environment (retail, hospitality etc.,)
- Experience in a dispatch or call center environment preferred but not required.
- Ability to thrive in a fast-paced environment.
- Ability to create and maintain strong relationships with all Team Members and customers.
- Strong multi-tasking and organizational skills.
- Excellent communication and interpersonal skills.

Please note that this position requires a Criminal Background Check and

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures.



  • Cambridge, Canada Reliance Home Comfort Full time

    LEARN, DEVELOP AND GROW - WITH RELIANCE By joining Reliance as a Dispatcher - Workforce Planner, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. What will you do? This role is accountable for the daily planning and efficient management of HVAC technicians and...


  • Cambridge, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance By joining Reliance as a Workforce Planning Dispatcher you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities...


  • Cambridge, Canada Reliance Home Comfort Full time

    LEARN, DEVELOP AND GROW - WITH RELIANCE By joining Reliance as a Business Analyst Analytics and Automation you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. What will you do? The Analytics & Automation team studies historical data to understand driving factors...


  • Cambridge, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance By joining Reliance as a Team Manager, Workforce Planning you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless...


  • Cambridge, Ontario, Canada Let's Talk Science | Parlons sciences Full time

    About Let's Talk Science | Parlons sciencesLet's Talk Science is a leading national charitable organization that engages youth in science, technology, engineering and math (STEM). We believe equity, diversity and inclusion strengthen the community and enhance excellence, innovation and creativity.Solution Development RoleThis Senior Enterprise Systems...


  • Cambridge, Canada Allianz Partners Full time

    **Who we are**: People are at the heart of the Allianz brand. At Allianz, helping people is in our DNA. We believe in being a part of the solution for a better tomorrow, and know that we have a positive impact on people’s lives across the globe. If you are looking to be part of something big, then come join our local family - we want to hear from...


  • Cambridge, Ontario, Canada Allianz Popular SL. Full time

    Area of Expertise:Finance & AccountingUnit:Allianz PartnersEmploying Entity:AGA Service CompanyJob Type:Full-TimeRemote Job:Remote workingEmployment Type:PermanentID:59813Non-ExecutiveSenior Financial Analyst, Operations Steering & ControllingThis Senior Financial Analyst – Operations Steering and Controlling focuses on optimizing financial management...

  • Benefits Analyst

    2 weeks ago


    Cambridge, Canada People Corporation Full time

    We are seeking a Group Benefits Analyst to join our team in Cambridge. As part of our Ontario Integrated Solutions Benefits Consulting team, the Benefits Analyst will provide group benefits consulting support, including design, financial management and ongoing servicing for existing clients and prospects. The Benefits Analyst will work closely with internal...

  • Data Analyst

    2 weeks ago


    Cambridge, Canada CONESTOGA COLLEGE Full time

    Administrative Full-time New Positions Reporting to the Director, Research at The Canadian Institute for Safety, Wellness & Performance (CISWP), the Data analyst will analyze complex datasets to support our research initiatives and contribute to the advancement of scientific knowledge in the area of Work and Health. CISWP's mission is to improve the...


  • Cambridge, Canada Reliance Home Comfort Full time

    FIND YOUR LIMITLESS - WITH RELIANCE By joining Reliance as a Reporting and Configuration Analyst you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless...

  • Business Analyst

    2 weeks ago


    Cambridge, Ontario, Canada Parrish & Heimbecker, Limited Full time

    Business AnalystJoin our team that shares your Passion & Heart for Canadian agriculture Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Business Analyst in Cambridge, ON.P&H GrainThe P&H Grain Division is a comprehensive grain and crop input network, operating across approximately 45...

  • Data Analyst

    2 weeks ago


    Cambridge, Canada Conestoga College Full time

    **Requisition #**:25-0028** **Location**: Cambridge **Department**: Canadian Institute for Safety, Wellness & Performance **Payband**: 10 **Payband Range**: $85,529.00 - $106,911.00 **Hours/Week**: 37.5 **Posting Date**: Monday, February 10, 2025 **Closing Date**: Tuesday, March 4, 2025 at 11:59 PM EST **Vacancy Type**: Administration -...

  • Global HRis Analyst

    1 week ago


    Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    **Key Areas of Focus: 1. **HR Technology Business Analysis** - The Global HRIS Analyst supports ATS Automation’s Human Resources Business Partners team globally by bridging business needs to technical implementation. The Global HRIS Analyst listens to ideas, supports discovery process, collaborates, builds current/future state process maps, documents and...

  • Commercial Analyst

    2 weeks ago


    Cambridge, Canada ATS Automation Tooling Systems Full time

    Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world. At ATS, a publicly traded global company with a proud 40-year history, we help drive the future with our factory-wide automation solutions. At ATS Industrial Automation, what we do...

  • Global HRis Analyst

    1 week ago


    Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    **Job Profile**: Position Title: Global HRIS Analyst Department: HR Reports To: Director, Total Rewards Location: Open to Hybrid or Remote **Job Summary**: **About ATS Automation**: Advance your career with ATS, a global industry-leading automation provider to the world’s most successful companies, creating solutions that positively impact lives around...


  • Cambridge, Ontario, Canada Parrish & Heimbecker, Limited Full time

    Systems and Logistics AnalystJoin our team that shares your Passion & Heart for Canadian agriculture Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Systems and Logistics Analyst for our Milling division based in Cambridge, ON.P&H MillingP&H is the largest Canadian-owned milling company....

  • Risk Analyst

    2 weeks ago


    Cambridge, Canada Gore Mutual Insurance Full time

    **We're now at the boldest phase of our Next Horizon journey** At Gore Mutual, we've completely transformed our business in under three years. By investing in top talent and leading technology, we've redefined what it means to be a modern mutual that does good. Our path forward brings a sharper focus on our business' performance that's powered by...


  • Cambridge, Canada Allianz Partners Full time

    As **Financial Analyst, Financial Reporting** you will support internal and external statistical, financial and management reporting and analysis. Provide financial reporting and other support to Senior Management. Prepare company-wide presentations, reports and analysis for Headquarters, zone meetings and other strategic meetings with Executives. Develop...


  • Cambridge, Canada Cowan Insurance Group Full time

    **What’s the ask?** Reporting to the Manager, TPA Claims, the Claims Analyst provides support to the department with respect to claims adjudication specifically focusing on case management. The claims Analyst is responsible for the timely and accurate review of claims information which includes reviewing complicated claims, maintaining records, conducting...


  • Cambridge, Canada Gore Mutual Insurance Full time

    Reporting to the Manager, Compliance Assurance & Privacy, the Compliance Risk Analyst will primarily support the delivery of a robust Regulatory Compliance Management (RCM) Program, including ancillary support to the Company’s Operational Risk Management (ORM) Program. Collaborating with Compliance and Enterprise Risk Management teams, the Compliance Risk...