Student Services

5 months ago

North York, Canada Ace Acumen Academy Full time

Ace Acumen Academy is a Designated Learning Institution (DLI) and Private Career College is association with St. Clair College that works exclusively with International students and provides them a recognized Ontario Public College credential. The College is focused on preparing graduating learners with exceptional employability skills who are positioned to contribute to the growth and success of the economy and various industries within our community, across the country and around the world.

**PERKS / Why Join Us**:

- Company culture that encourages trust, communication and teamwork
- Transparent and collaborative work environment supports inclusion.
- Semester-Based evaluations to provide metrics for individuals to receive performance acknowledgement awards.
- Structured calendar provides schedules performance reviews and opportunities for professional development and career advancement.

Reporting to the Associate/Campus Director, the **Student Services -** **Receptionist** would be responsible for providing support and knowledge to current staff and students about their current program of study and be the front line for communication with students.

**Job duties would include but are not limited to**:

- Serve as the initial contact for students, fostering relationships to create a connected environment.
- Provide professional, in-person customer service to students, staff, coordinators, managers, directors, and faculty.
- Demonstrate effective customer service skills, dealing calmly, courteously, and effectively with people.
- Resolve issues promptly and escalate problems when necessary.
- Actively participate in the Student Support team, responding to inquiries and supporting effective communication.
- Receive and respond efficiently to students' inquiries and concerns, aligning with College policies.
- Provide students with information and referral guidance regarding procedural, program information, and college services (health, activities, housing, etc.).
- Exhibit empathy and patience, particularly when working with international students.
- Picking up, sorting and delivering incoming mail;
- Assisting Student Services Department with organizing student files by ensuring that all documents are in place according with the Ministry standards; files are labelled and securely stored;
- Ensuring that the lobby, reception area, as well as staff kitchen is clean, tidy and well maintained;
- In charge of keeping the keys from all officers at Acumen in a safe and secured place;
- Monitoring the operation of the photocopier and making copies for faculty, administration and students as necessary;
- Welcoming on site visitors, determining the nature of their business, and notifying appropriate personnel about the visitors;
- Undertake any other related duties as assigned.
- Available to work day and night shifts, including Saturdays.

**This position is expected to work on-site at the College’s campuses; **_**this is NOT a remote job.**_

**Job Types**: Full-time, Part-time, Fixed term contract

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Administrative experience: 2 years (preferred)
- Post-Secondary work setting: 2 years (preferred)

Ability to Commute:

- North York, ON M3B 3M1 (required)

Work Location: In person

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