Collector

2 weeks ago

North York, Canada Canadian Credit Corporation Full time

We are a Third Party Collection Services Provider seeking an experienced collector to join our growing business in our Toronto location. In this role, you will be responsible for collecting outstanding debts owed to our clients. You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.

Collector

**Responsibilities**:

- Develop and maintain a tracking system of incoming and late payments
- Initiate late payment notices to relevant parties
- Make contact with relevant parties via phone calls
- Inform debtors of their payment status and timelines for repayment
- Negotiate repayment and financial plans as needed
- Be persistent in calling and contacting debtors
- Address questions, complaints, or suggestions
- Follow up on late payment notices
- Monitor and resolve financial discrepancies
- Update and review all accounts to keep records of payments up-to-date
- Inform upper management and leaders when legal action is needed and in place
- Resolve legal matters and update records

**Collector Requirements and Qualifications**
- Must be fluent in English
- Two years of previous experience as a collector or in a related field is preferred
- Proficient computer skills, Microsoft Office Suite (Word, Outlook, and Excel); working knowledge of databases, or financial software a plus
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated and self-directed; able to work without supervision
- Excellent verbal and written communication skills
- Able to create trust and build relationships
- Able to analyze problems and strategize for better solutions

**Salary**: $15.50-$28.36 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in North York, ON

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