Customer Service Broker

6 months ago

Waterloo, Canada Orbit Full time

Company Description

When you join the Orbit team, you are joining a community of like-minded professionals where your opinions are valued and expected. You will have the opportunity to provide feedback on departmental goals, to work collaboratively with others, and to continuously improve your professional skills. Regardless of your role or your location, you are joining a community where every employee contributes to the evolution of our culture and our brand. Our team is currently looking for a:
**Customer Service Broker (Home & Auto Insurance)**

**Job Description**:

- Resolves product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
- Attracts potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
- Prepares and drafts responses to routine correspondence.
- Processes rewrites and remarkets following established new-business guidelines.
- Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
- Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.

**Qualifications**:

- The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
- Experience in personal lines automobile and property insurance is an asset.

Additional Information
**Hours of work**:

- 10:00 am-6:00 pm for Ontario employees
- 8:30 am - 4:30 pm for Alberta employees

**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- Orbit strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, Orbit will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._
- #Li-Hybrid_

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