Assistant General Manager--> General Manager

4 weeks ago

Regina, Canada Birminghams Vodka and Ale House Full time

**About Us**:
At Birminghams Vodka and Ale House, we’re all about creating a welcoming, high-energy environment where great food, drinks, and service come together to give our customers an exceptional pub experience. As a busy and fast-paced venue, we pride ourselves on upholding the Birmingham's Standard—focusing on quality, hospitality, and the heart of our local community.

We are currently seeking an **Assistant General Manager who would like to advance in to the General Manager Position.** to join our dynamic team. This role is ideal for someone with experience in managing high-volume shifts, leading a team, and ensuring every aspect of the pub runs smoothly.

**Key Responsibilities**:

- **Shift Management**:

- Lead and supervise the team during your shift, ensuring the pub operates efficiently and in line with company standards.
- Ensure all employees are properly trained and motivated to provide excellent service.
- Maintain a high level of organization while managing multiple priorities, such as guest service, food orders, and inventory management.
- Monitor staff performance and provide feedback as needed.
- **Customer Service Excellence**:

- Address and resolve customer concerns promptly, ensuring an exceptional guest experience at all times.
- Act as a point of contact for customer feedback, complaints, and suggestions, using your judgment to manage difficult situations professionally.
- **Upkeep of Birmingham’s Standard**:

- Uphold the values and standards of our establishment, ensuring our pub remains a vibrant and friendly place for guests.
- Ensure the pub is maintained to the highest cleanliness and presentation standards throughout each shift.
- **Food Quality Control**:

- Oversee the preparation and presentation of food to ensure it meets the highest quality standards.
- Work closely with the kitchen team to maintain food safety, portion control, and consistency.
- Conduct quality checks to ensure every dish leaving the kitchen aligns with our menu specifications.
- **Team Leadership**:

- Motivate, train, and support staff in their roles, fostering a positive team culture.
- Handle scheduling and staffing needs, ensuring the right coverage during peak hours.
- Assist with staff performance evaluations and help with the development of team members.
- **Operational Responsibilities**:

- Assist the General Manager with managing stock levels and ordering supplies.
- Maintain cash handling procedures, ensuring accurate till operation and reconciliation.
- Ensure compliance with all health, safety, and legal requirements, including food hygiene and licensing.

**Skills & Qualifications**:

- Proven experience as a supervisor, manager, or assistant manager in a fast-paced hospitality environment, preferably in a pub or restaurant setting.
- Strong leadership skills with the ability to manage and motivate a team in a high-volume environment.
- Excellent customer service skills with the ability to resolve issues in a calm and professional manner.
- A strong understanding of food safety and quality control.
- Knowledge of health and safety regulations, including licensing laws.
- Excellent organizational and multitasking abilities.
- A proactive, hands-on approach to problem-solving and shift management.
- Ability to work under pressure and in a busy, fast-paced environment.
- Passion for delivering exceptional customer service and maintaining high operational standards.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for career development and progression.
- A vibrant, supportive, and fun team culture.
- The chance to work in one of Birmingham’s pubs with a loyal customer base.

If you're a dedicated, motivated, and experienced leader with a passion for hospitality, we want to hear from you Join us at Birmingham's Vodka and Ale House and help deliver an exceptional experience for both our guests and team.

Pay: From $18.00 per hour

Expected hours: No less than 40 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift

**Experience**:

- Food management: 1 year (preferred)

Licence/Certification:

- Serve It Right Saskatchewan (preferred)
- Driving Licence (preferred)

Work Location: In person

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