Data Analyst

5 months ago

Ottawa, Canada Samsara Full time

**Who we are**

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

**About the role**

The Data Analyst will be a key technical contributor within the Data Analytics function of the Customer Success Operations organization. They will demonstrate deep expertise in querying, structuring, and visualizing actionable data to drive operational improvements for Customer Success. The Data Analyst will work closely with cross-functional leaders, engineers, and product managers to translate business, product, and technical requirements into concrete quantitative analysis and dashboards, and iterate on the output with stakeholders.
- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

**In this role, you will work on**:

- **Data structures**:Leveraging their language of choice (e.g., SQL, Python) to shape, structure, and optimize data sets for analysis
- **Dashboarding**:Creating and maintaining complex dashboards and other summary visualizations to support decision-making from operational and leadership teams
- **Actionable analysis**:Performing a variety of exploratory analyses that help us understand the health of the Customer Success organization and identify opportunities for improvement and optimization
- **Analytical modeling**:Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing device health to proactively reach out to customers)
- **Cross-functional collaboration**:Leading meetings with technical and non-technical leaders to understand data structures, dashboard requirements, and business priorities
- **Champion, role model, and embed Samsara's cultural principles** (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

**Minimum requirements for the role**:

- BA or equivalent coursework in a quantitative discipline (e.g., Statistics, Mathematics, Computer Science, etc.)
- 3+ years experience as a data analyst, data engineer, or related role
- Experience with data manipulation and processing, preferably in SQL
- Experience with data visualization, preferably in Tableau
- Experience with CRM and ticketing tools, specifically Zendesk or Salesforce data
- Experience in a Customer Success or Customer Success organization, with an understanding of relevant KPIs and processes
- Experience with B2B hardware and SaaS products
- Experience partnering with leadership to solve business problems

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

**Benefits**

Full time employees receive a competitive total compe

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