Resource Officer Ii, Contact Centre

2 weeks ago

Edmonton, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

The Commercial Customer Service Centre (CCSC) provides Banking and administration support to the Commercial Banking Centres (CBCs) and their clients across Canada. Both customer and partner are at the centre of everything we do while our key focus is to provide exceptional service to assist our partners in their ability to foster customer loyalty.

The CCSC acts as an extension of the CBC dealing directly with clients to process administrative requests while supporting Commercial deposit account opening and maintenance processes for new and existing accounts.
- Responsibilities for the position include, but are not limited to:

- Reporting to a Team Manager Specialty
- Specializes in all requests including but not limited to new account opening, change requests, term and segment transfers in Specialty commercial segments
- Reviewing complex ownership/control structures and documentation meets the regulatory requirements in Beneficial Ownership
- Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
- Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
- Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
- Contribute to the development/delivery of presentations/ communications to management or broader audiences
- Protect the interests of the organization - identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

**Job Requirements**
- Works within broad and/or nonstandard parameters, involving multiple steps, systems, and jurisdictions and where there could be a lack of market standard/practice, referring to a more senior role when necessary
- Top level expert on products, end-to end processes and systems for own specialized area
- Transactions and activities require top level expertise across a broad range or variety of products, processes, or systems and where transactions could be characterized by moderate to high volatility
- Transactions are characterized by moderate to high risk/financial impact
- Low to moderate decision-making authority within defined parameters
- Provides process / policy guidance to others - internal partners
- Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative-based requests, as required
- Requires advanced knowledge of business unit and operational functions for business area supported and complex regulatory issues/ requirements for jurisdictions supported Generally interacts with internal partners
- May interact with cross-functional teams and/or involving internal contacts
- Requires advanced knowledge of the business unit and operational functions for the business area supported and a general understanding of complex regulatory issues/requirement s for jurisdictions supported
- Undergraduate degree/ college diploma preferred and/or 3+ years relevant experience

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Contact Centre

**Job Category - Primary**
- Call Center

**Job Category(s)**
- Call Center

**Hours**
- 37.5

**Business Line**
- Corporate

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Alberta

**City (Primary)**
- Edmonton

**Work Location**
- 10025 - 102A Avenue

**Job Expires**
- 16-Jan-2023

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