Spa Experience Team Lead

2 weeks ago

Whistler, Canada Gestion Riviere du Diable Inc Full time

**Our Mission**
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

**Vision**
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

**Fundamental Values**

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

**Expectations**
- To offer a warm, friendly and professional welcome to guests.- To create a comfortable environment for guests.- To ensure quality and cleanliness of the site at all times.- Perform technical duties regarding water quality i.e. chlorine levels, salt levels, etc.- Ensure all guests meet with designated therapist within appropriate time.- To be a Role Model for the Spa Experience team.- To co-ordinate daily tasks required of Spa Experience team.- To train new spa experience team members- To assist the Spa Experience & Housekeeping Manager with performance reviews and progressive discipline reviews.**T**
**asks & Responsibilities***:
Completing the following tasks with leadership, keeping the Spa Experience team motivated and guiding the team to a high standard of service:
- Support the Spa Experience team with difficult guest service situations, i.e. an upset guest.- Ensure an equal division of daily tasks within the team.- Always being available for team members for questions, extra hands, etc.- Be aware of scheduling needs of their team.- Assist in addressing any performance issues with team members.- Assist in providing feedback and performance reviews.- Knowledge of the entire site:
- Help guide guest around site.- Answer any questions guests may have regarding the site.- Assist guest in arriving at correct waiting room for massages.- Knowledge of all services and products offered at The Scandinave Whistler:
- Be able to explain Bath procedures to guests.- Any policies of the Spa i.e. Code of Silence.- Be Pro-active not reactive i.e. anticipate situations rather than wait for things to go wrong.- Ensure and maintain cleanliness and quality of entire site:
- Site must be impeccable at ALL times.- Continuous monitoring of all areas i.e. solarium, sauna, baths.- Picking up any towels left behind.- Ensure chairs are maintained in an organized fashion, in their rightful places.- Arranging magazines in an organized fashion.- Perform Technical Duties:
- Ensure to verify all baths i.e. ensure quality of all baths, test water, temperature and maintain cleanliness.- Maintain sauna fire and ambiance fireplaces at all times.- Ensure weekly water tests are completed- Ensure cleanliness and order of Locker Rooms:
- Make regular tours of locker rooms to ensure cleanliness.- Clean up any towels.- Close any shower curtains.- Ensure tidiness of sink areas.- Ensure tidiness of toilet areas.- Mop Shower Floors- Mechanical Room Duties:
- Check and ensure the functionality of the different pumps/motors- Report any problems to Operations Director- Ensure co-ordination between guests and Massage Therapists:
- Ensure guests have arrived at correct waiting and correct time to meet their Therapist.- Perform Opening and closing procedures.- Assist in training new team members on tasks, and procedures.- All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler.**P**
**rerequisites***:

- Minimum 1-2 years of experience customer service environment- Minimum 1-2 years of experience in a leadership role- Proficient with Microsoft Word, Excel, and Outlook- Energetic and positive team player- Must have great communication, and interpersonal skills- Must be able to think on their feet, be proactive, problem solve, and deal with change on a daily basis- Must be available to work full-time and attend functions after work on a semi-regular basis- Clear criminal record check**For Scandinave Spa Mont-Tremblant and Scandinave Spa Montreal please review the Job Description in French as the tasks and prerequisites may differ

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