Guest Service Agent

2 weeks ago

Niagara Falls, Canada Country Inn & Suites by Radisson Niagara Falls Full time

Job Description: Guest Service Agent

**Responsibilities**:

- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Coordinate with other hotel departments to ensure guest satisfaction
- Handle cash transactions and maintain a balanced cash drawer
- Assist with concierge services such as booking transportation or making restaurant reservations

**Skills**:

- Knowledge of Choice Advantage is an asset
- Excellent communication and interpersonal skills
- Multilingual or bilingual proficiency is preferred
- Strong customer service orientation
- Ability to handle difficult situations with patience and professionalism
- Detail-oriented with good organizational skills
- Proficient in using computer systems and hotel management software

We offer competitive pay and benefits packages for our employees. Join our team of dedicated professionals who strive to provide exceptional service to our guests.

**Job Types**: Full-time, Part-time

**Salary**: $16.55-$17.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...

  • Guest Service Agent

    3 days ago

    Niagara Falls, Ontario, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    What will it be like to work for this Hilton Niagara Falls/Fallsview?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Sheraton Fallsview Hotel Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Sheraton Fallsview Hotel Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Service Agent

    2 days ago

    Niagara Falls, Canada Fallsview Indoor Waterpark Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Service Agent

    2 months ago

    Niagara Falls, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Guest Services Agent

    2 months ago

    Niagara Falls, Canada The Days Inn Fallsview Full time

    **Company Overview** As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well...

  • Guest Service Agent

    6 days ago

    Niagara Falls, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Guest Services Agent

    5 days ago

    Niagara Falls, Canada The Days Inn Fallsview Full time

    **Company Overview** As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    3 days ago

    Niagara Falls, Ontario, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent Check guests in and out of their rooms Answer any questions guests have Make recommendations for activities and restaurants Store any luggage guests have Answer the phone and direct the call Arrange transportation for guests Maintain the record of guests that have checked in and out Manage room bookings inperson,...

  • Guest Service Agent

    3 days ago

    Niagara Falls, Ontario, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent Check guests in and out of their rooms Answer any questions guests have Make recommendations for activities and restaurants Store any luggage guests have Answer the phone and direct the call Arrange transportation for guests Maintain the record of guests that have checked in and out Manage room bookings inperson,...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    3 days ago

    Niagara Falls, Ontario, Canada Fallsview Indoor Waterpark Full time

    Niagara Falls-based _Canadian Niagara Hotels Group of Companies_ is one of Canada's largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty...

  • Guest Service Agent

    3 days ago

    Niagara Falls, Ontario, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a serviceoriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are the...