Guest Services Representative

4 weeks ago


Whitby, Canada Motel 6 Full time

Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests and location information; keep lobby clean and orderly)
- Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
- Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
- Perform daily cash count.
- Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals
- Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
- Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance

**Job Types**: Full-time, Part-time
Part-time hours: 32 per week

**Salary**: $16.00-$17.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Whitby, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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