Customer Assistant, Utilities

2 months ago

Sherwood Park, Canada Strathcona County Full time

**This posting is for 1 temporary full-time position up to 9 months**

The Customer Assistant is an essential part of Strathcona County’s Utilities team, this role provides customer service to a high volume of telephone, online and in-person inquiries from internal and external customers and contractors.

The position provides information on various Utilities department services, schedules appointments for service calls, liaises between residents and contracted service providers, and provides routine administrative support to the department.

**Responsibilities**:

- Provide customer service to residents by determining nature and urgency of the utility inquiry, respond or redirect inquiries to appropriate area, and enter and track service calls
- Assist with inquiries for commercial and residential customers regarding emergency sewer backups and water breaks, water and wastewater services including preventative maintenance programs, meter installations and repairs
- Assist residents with inquiries regarding waste management services and various department programs
- Schedule service and maintenance appointments, maintain calendars for service, installations and repairs, notify staff of service emergencies
- Accurately input service calls and work requests for waste management service calls regarding missed collection of waste, organics and recycling, special events (large item, têxtile pickup) concerns and/or complaints

**Qualifications and Skills**:

- High School diploma and 3 years of directly related office administration experience in a high call volume work environment
- Diploma or certificate in office administration is an asset
- Proficient in office software (Outlook, Word, Excel) and basic office equipment, knowledge of VUEWorks, Oracle, RVision and/or Tempest would be an asset
- Experience working in a public utility or similar environment is preferred
- Effectively and efficiently manage a busy switchboard and front desk with frequent interruptions and unpredictable external and internal customer demands using discretion, tact, integrity, and patience
- Ability to multi-task and maintain a professional image when dealing with a high number of external customers
- Excellent interpersonal and communication skills including the ability to problem solve and educate customers to make environmentally friendly decisions
- Maintain confidentiality of all information, remain objective and diplomatic
- Proficient with Microsoft Office Suite, office equipment and data entry software

**Conditions of Employment**
- Submission of a Satisfactory Criminal Record Check

**Who We Are**:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

**Why Join Strathcona County**:(depending on position)
- Competitive salary and comprehensive benefits package, which includes:

- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance and critical illness programs
- Retirement and pension programs
- Paid and unpaid leave programs
- Earned day off program
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities
- Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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