Settlement Counsellor

The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years. CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a diverse and more welcoming community for all.

Job Summary

Under the direction of the Settlement Manager, the Settlement Counsellor will support clients throughout City of Ottawa in meeting their immediate settlement needs by providing information, orientation, and referrals to community resources.

This position reports to: Settlement Manager
Employment status: Full-time, indeterminate
Hourly rate: $28.10
Deadline date to apply: June 23, 2023

Location: 219 Argyle Avenue

**Responsibilities**:

- Provide information, orientation, and referrals to clients through one-on-one and group sessions.
- Coordinate the provision of services through case management, needs assessment, Settlement action plans, and advocacy.
- Deliver Settlement Services from an alternative location 3.5 days a week with 1.5 days a week from CCI main location.
- Connect clients with specific settlement needs to existing resources in the community.
- Interpret and translate for clients to access services and meet immediate settlement needs.
- Prepare clients to actively access networks and navigate Canadian systems.
- Provide reports and document services as requested by the Settlement Manager.
- Develop and facilitate workshops and group sessions.
- Outreach to clients and service providers.
- Participate in meetings and activities that promote understanding of newcomers.
- Maintain accurate service records and program documentation.
- Other duties assigned by manager

**Qualifications**:

- Post-secondary education in a Social Services field, or an equivalent combination of education and experience.
- Knowledge of services and resources available to assist newcomers to Canada.
- At least two years of experience in a social service setting. Familiarity with settlement processes is a strong asset.
- Exceptional interpersonal skills and a high degree of cross-cultural competence.
- Experience assessing client needs to provide appropriate service and referrals.
- Knowledge of services and resources available to assist newcomers to Canada.
- Experience facilitating groups and workshops.
- Skilled at de-escalation, negotiation, and conflict resolution.
- Ability to perform duties independently and with mínimal supervision.
- Excellent organizational skills and the ability to set priorities and meet deadlines.
- Ability to function in a multidisciplinary, culturally diverse workplace.
- Ability to communicate effectively both verbally and in writing.
- Fluency in English, French is required. Fluency in other languages is a strong asset.
- The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer._