Parts Advisor

7 months ago

Cambridge, Canada Cambridge Volkswagen Inc Full time

**About us**

Cambridge Volkswagen Inc

**Key Relationships**:
**Internally**:All Employees

**Externally**:Customers

**Qualifications: Minimum 1 year Automotive Parts Experience required.**
- **STANDARD SPECIFICATIONS**_**:Requirements are representative of minimum levels of knowledge skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

**Education Essential**:

- Completion of high school diploma or vocational equivalent

**Knowledge Essential**:

- Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook

**Skills and Abilities**

Essential**:

- Excellent interpersonal, communication (verbal & written English) and customer service skills
- Aptitude for numbers and problem solving
- Detail oriented and excellent organizational and multi-tasking skills
- Ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines
- Ability to maintain confidentiality of pertinent data

**Special Qualifications**

**Essential**:

- Valid Ontario Drivers License and a Clean Abstract
- Must be able to lift and carry products weighing up to a maximum of 50lbs

**Major Duties and Responsibilities**
- Assists all customers (retail and wholesale) in selecting required parts ensuring optimum customer service.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Pulls and fills orders from stock.
- Notifies Parts Manager of out of stock parts or shop materials that need immediate attention.
- Locates out of stock parts from outside source and submits an emergency order, if necessary.
- Notifies the Service Advisor and customer when special order parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back ordered parts.
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to Technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Sets-up orders for daily shipment, delivery, or pick-up.
- Prepares documents, reports etc. as required.
- Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Assist with parts retrieval when required.
- Assist in the organization of winter/summer tire and wheel storage.
- Monitor department cleanliness.
- Any other duties that may arise.

**Responsibility for Health and Safety (for specific H&S legislative duties please refer to the OHSA)**:

- Responsible to comply with the Health & Safety program and to participate in all required training
- Report all workplace hazards immediately
- Take an active role in protecting and promoting the health and safety within the company
- Refrain from activities that may jeopardize employees’ health and safety
- Report immediately all incidents resulting in injuries, occupational illnesses or property/equipment damage
- Practice safe work practices and promote a behavior based safety culture

**Responsibility for Decision Making**:

- Responsible for determining the priority of tasks within the scope of the position

**We Offer**:

- **Benefits Package**:

- **Company RRSP program**

Work Remotely
- No

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Licence/Certification:

- Class G Licence or G2 Licence (required)

Work Location: In person

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