Service Advisor

4 weeks ago

Cambridge, Canada Altruck International Truck Centres Full time

Are you a customer focused individual with experience in the Medium/Heavy Duty truck, Automotive or Construction industry?
If so, we have an exciting career opportunity for you

Altruck International Truck Centres is currently seeking a Service Advisor for its Cambridge location.

The hours of this position are Saturdays - Sundays, 6:00 am - 6:00 pm.

Summary
As a Service Advisor, you will be responsible for greeting customers upon arrival at the Service Department, and identifying and scheduling their vehicle service needs. The Service Advisor will also handle customer concerns regarding vehicle repairs, and assist sales personnel with technical information.

What we’re looking for:

- A technical aptitude and/or experience in the medium/heavy duty truck, automotive or construction industry an asset, however, we are willing to train the right person.
- Must be a team player with a strong sense of commitment to the customer.
- Must be self-motivated and have good written and verbal communication skills.
- Valid G license.
- High school diploma or equivalent.

What you’ll do:

- Greet customers in a timely, friendly manner and obtain all vehicle and customer information required for proper repairs, contacting customer and invoicing.
- Ensure all documentation on repair orders (RO’s) is complete with correct operation-repair types, ser#’s, mileage, signatures, etc.
- Understand, communicate, and evaluate all vendors and International Warranty guidelines, approval processes and policies during the write up and repair process.
- Link up EZ-Tech on all vehicles, check for fault/trouble codes, and advise customer of what is found.
- Review service history of vehicle, reviewing repeat complaints and/or possible warranties.
- Schedule service appointment requests and establish "promised time" checks with Technician and Team Lead.
- Investigate progress of vehicle repairs and contact customer with status changes/promised time.
- Explain completed work and charges to the customer, and reach out to customer when vehicle is ready for pick up.
- Order parts for scheduled appointments, as required.
- Leave detailed notes for next shift to advise current situations with customer vehicles and promises made that the next shift must follow up with.
- Keep service Department forms, menus, and pricing guides up-to-date.
- Attend dealer-specified and/or factory-sponsored training courses, and complete “e-learn” courses as scheduled by management.
- Other related duties as assigned.

What you’ll love about us:

- We’ve been in business since 1977 and we’re still growing
- We offer a defined contribution pension plan with company matching.
- We provide a low-cost health and dental benefits program, as well as a free employee assistance program.
- We offer professional development and training opportunities.
- We offer perks such as pizza lunches, holiday lunches, BBQ’s and one extra paid day off each year.
- We’re family owned - when you’re a part of the Altruck team, you’re a part of a family.

Working Conditions
The Service Advisor will stand for between six and eight
- and one-half hours per day. They may be required to lift moderately heavy items from time to time. They will also type, use a mouse, stoop, kneel and crouch. The Service Advisor will also be exposed to noise, vibration, dust, exhaust fumes, and a variety of other hazardous and non-hazardous materials.

Altruck is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs. Any accommodation requests can be made by contacting 519-821-0070. At Altruck, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Altruck is proud to be an equal opportunity workplace.

We thank all applicants for expressing their interest, however, only those qualifying for an interview will be contacted.

**Job Types**: Part-time, Permanent

Pay: $18.00-$20.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Application question(s):

- Are you legally entitled to work in Canada?

**Experience**:

- Customer service: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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