Auto Parts Advisor

6 months ago

Cambridge, Canada Vision Truck Group Full time

We are presently seeking a Experienced **Parts Advisor **for our Cambridge location.

This position serves customers and service technicians by identifying their needs through their requests, processing orders/quotes, managing parts availability and completing monetary transactions. We are looking for an energetic person with excellent communication skills and the drive and willingness to learn on the go.

**Previous parts department** **experience within the Automotive Industry using schematics to identify parts is required.**

**Available Shifts**:

- Night Shift - Monday to Friday: 4:30pm
- 2am
- Night shift is eligible for a $2.50 night shift premium.
- Pay range between $25-$30 depending on experience

**Job Duties**:

- Providing a high level of customer service including: greeting customers, handling inquiries, ability to look up parts accurately, providing quotes, ensure a welcoming and professional atmosphere for the best possible customer experience.
- Core management including inspecting cores as per return requirements to ensure the proper credit is issued.
- Identify customer needs and opportunities to upsell products to better serve the customer and enhance their experience.
- Follow up with vendors and customers on a timely manner, including open orders/back orders.
- Prepares documentation for purchases, returns, warranty and other duties as required.
- Warehousing including picking emergency/stock orders, putting away stock orders and other duties as required within the Parts department
- Create a professional and welcoming atmosphere for customers and staff.

Position Requirements
- Previous experience in Parts/Service within the Automotive Industry **using parts schematics required**:

- Demonstrated industry knowledge of parts department procedures, materials, tools, software etc.
- Customer Service experience
- Intermediate in Microsoft Office Suite (including outlook)
- Excellent communication skills, multitasking
- Must have a clean driving record, G license.

**ACCESSIBILITY STATEMENT**
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.

**Job Types**: Full-time, Permanent

**Salary**: $27.50-$32.50 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- parts schematics: 1 year (preferred)
- Automotive Parts/Service Industry: 1 year (preferred)

Work Location: In person

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