Vehicle Control Clerk

6 months ago

Winnipeg, Canada Manitoba Public Insurance Full time

Overview:
As the Vehicle Control Clerk you will be responsible for maintining the vehicle inventory at the Physical Damage Compound (PDC), as well as Master Service Asgreement (MSA) approved storage facilities across Manitoba, in accordance with departmental policies and procedures.

The Vehicle Control Clerk will receive and inventory all vehicle equipment and contents upon its arrival at PDC. The position will ensure that all vehicle contents are itemized and that photographs of vehicles are taken to establish the condition of the vehicle upon entry.

The Vehicle Control Clerk will also be responsible for accurately entering and maintaining data in VISion and for monitoring the length of time an item remains in compound inventories, and takes action as required.The position supports a reduced cycle time of all PDC and MSA storage facilities vehicle inventory.

**Responsibilities**:

- Using VISion, track movement of all incoming and outgoing vehicles, including the vehicles received after hours, and stolen and recovered vehicles reporting.
- Using VISion, monitor and support vehicle inventory in all storage locations across the province.
- Monitor and take action to complete CARS To Do List tasks and handle items in outlook inboxes.
- For fresh vehicles, update inventory of vehicles and contents in VISion upon arrival to PDC using honeywell device.
- Receive keys from Service Centres and allocate them to the appropriate vehicle in the compound.
- Assist and coordinate the return of vehicles to owners, if applicable.
- Monitor Mitchell Request for Vehicle Actions (RVA’s) to support Estimating Operations.
- Perform customer service tasks including troubleshooting, outbound phone calls to repair shops and customers, and answering general inquires.
- Greet and assist in person customers and provides support to external towing companies (contract MSA and non MSA towers) with questions and concerns
- Monitor RVAs and dispatch towing requests for MSA towers
- Using Vision, assist and coordinate the dispatching of tow trucks to pick up customer vehicles and have them towed from PDC to a repair facility.
- Update and confirm vehicle inventory into VISion and CARS as required, based on vehicle storage location.
- Monitor outstanding tow requests and follows up with vendor as required.
- Once made aware of towing and storage vendor information update, change or forward the information to the Towing Payment clerks to update.

Qualifications:

- High school diploma or equivalent.
- Two years of office experience, including one year in Physical Damage Claims Operations environment.

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

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