Helpdesk Support Technician

4 weeks ago


Richmond, Canada ContainerWorld Forwarding Services Inc Full time

ContainerWorld located in Richmond, British Columbia is a premier logistics provider for the beverage industry; privately owned company with approximately 430 employees throughout its three BC facilities. ContainerWorld also operates in Ontario and Nova Scotia.

**Job Title/Hours**:
**Helpdesk Support Technician** Mondays to Fridays 8:30am to 4:30pm - Full Time

**Position Overview**:
The Helpdesk Support Technician position is working under general supervision, supporting the overall systems infrastructure of the company. This includes the creation of solutions to provide support to other operations within the company and administration of network, compute, and storage hardware and software.

**Main Duties**:
**Provide Helpdesk support to employees and customers**
- Assist help desk support personnel with daily support activities
- Document and maintain help desk daily procedures
- Patching and firmware updates

**Perform end-point hardware maintenance**
- Replacing old desktops PCs with new workstations
- Maintain new image to other computers
- Maintain hardware inventory
- Utilize helpdesk ticket tracking system

**Application software maintenance**
- Perform software patches and updates
- Assist commercial software support technicians
- Maintain and monitor Windows update services

**Assist with physical implementations and communications support**
- Racking, cabling, and install of hardware, audio/video, and communications equipment
- Daily Active Directory and Exchange 365 move/add/change support

**REQUIRED QUALIFICATIONS**
- Some Post-Secondary courses plus 2 to 3 years related experience; or specialist certificate/diploma

**ContainerWorld offers an attractive package which includes excellent benefits and competitive compensation.



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