Desktop Support Technician

2 months ago

Richmond, Canada Tekwissenllc Full time

Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

**Major Job Duties**:

- Test and image desktops and laptops.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to set up, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC.
- Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end-user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in the resolution of end users. technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image, and clean PCs, laptops, monitors, printers, and other related hardware.

**Education/Experience**:

- High School Diploma or GED required.
- 2 to 4 years of hands-on technical knowledge of laptop and desktop design and software installation is required.

**Skills and Competencies**:

- Familiar with standard concepts, practices, and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PCs, monitors, printers.)
- Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required.
- Must have PC and Tablet skills
- Must be well versed in MS Windows, and MS Office Non-Technical Maintenance Activities
- Perform a complete visual inspection of all components
- Wipe down and dust outside of all hardware (PC, Monitors, Peripherals, Printers, Content Displays, or Customer Self-Serve hardware)
- Wipe down and dust surrounding workstation/desk/counter
- Check all PC fans for functionality and vacuum/dust
- Check air vents for all other hardware and vacuum/dust
- Open and vacuum/dust printer components (ie: paper trays)
- Clean scanner bed with glass cleaner for printers with scan functionality
- Ensure all cabling is firmly connected and secured with appropriate cable management
- Ensure appropriate and visible asset labeling, which may include IT support contact information (re-label if necessary)
- Wipe LCD / Touchscreens with glass cleaner
- Check printer paper and toner levels (replace or restock as necessary)
- Ensure Content Displays are displaying the correct content Technical Maintenance Activities
- Calibrate and test touchscreens
- Verify display settings for Monitors, Touchscreens, and Content Displays
- Reboot the PC and confirm network connectivity
- Upgrade firmware/software as necessary
- Replace or repair damaged hardware
- Raise tickets for Break/Fix or Level 2/3 assistance for any discovered issue requiring additional support

**Salary**: $24.00-$26.00 per hour

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