Network Technician

4 weeks ago

Richmond, Canada The Intersect Group Full time

Job Description

The Network Technician will assist with the proper maintenance of the LAN, Wireless, and WAN voice and data networks. The Network Technician will provide Level 1-2 support and troubleshooting to resolve Network and Telephony issues. The Network Technician will assist with ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network including, but not limited to client hardware and software issues related to Network Telephony. This includes installing, maintaining, and managing all data network/telephony equipment such as phones, routers, LAN switches, wireless, servers, backup systems, network management and diagnostic tools, etc. under supervision. The Network Technician will also assist with network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations. The Network Technician will perform basic inventory management processes and create equipment Return Material Authorizations RMAs and track these through to problem resolution.

  • Designing and installing computer networks, connections and cabling
  • Troubleshooting system failures and identifying roadblocks in the network
  • Fixing problems in LAN infrastructure and testing and configuring software
  • Maintaining and repairing hardware including peripheral devices
  • Evaluating network performance to improve the network
  • Scheduling upgrades and maintenance without interrupting business workflow
  • Providing technical direction and giving training to coworkers about network systems
  • Working with vendors to get needed equipment for the networks and systems
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