Field Operations Supervisor
2 months ago
**About the Position**:
We are seeking an experienced Field Operations Supervisor to join our Technical Services team in Barrie, Ontario. This position is ideal for a hands-on leader who is skilled in technical oversight and dedicated to providing high-quality customer service. As a Field Operations Supervisor, you will oversee and support a team of Field Technicians and Installers, focusing on training, performance, and safety to ensure service excellence.
**Key Responsibilities**:
**Training and Development**
- Plan and conduct technical training sessions to build team skills and address any skill gaps.
- Provide coaching and mentorship to Field Technicians, supporting their career growth and ensuring compliance with safety standards.
- Available to provide support to on-call technicians after hours as needed.
**Efficiency and Organization**
- Monitor field activities to ensure efficient processes, quality control, and customer satisfaction.
- Track Key Performance Indicators (KPIs) and help improve reliability and quality of technical services.
- Collaborate with team members to streamline processes and contribute to budget planning.
**Customer Service**
- Set and communicate standards for technical work to ensure alignment with company and customer expectations.
- Respond to customer inquiries, address any issues proactively, and gather feedback to improve service quality.
- Work closely with the Operations and Project Management teams to ensure efficient scheduling and job preparation.
**Qualifications**:
- Proven experience in a field service or supervisory role, with strong skills in training and performance management.
- Familiarity with Health and Safety regulations, ISO standards, and continuous improvement practices.
- Strong organizational, leadership, and communication skills.
**What We Offer**:
- A collaborative work environment with opportunities for growth.
- Comprehensive training programs and professional development.
- Competitive salary and benefits package.
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year
Additional pay:
- Bonus pay
- Overtime pay
- Retention bonus
**Benefits**:
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: On the road
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