Operations Supervisor

7 months ago

Barrie, Canada Chubb Fire & Security Canada Corporation Full time

_**The Chubb Fire & Security Difference...**_
- Service Excellence_
- Technology leadership_
- Focus on Quality_
- National Coverage_
- Single Point of Contact_
- A Name You Can Trust_

Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses, and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate peace of mind to those that we serve.
- **Role Summary**:_

Our Barrie location is currently recruiting for an Operations Supervisor that will be responsible for overseeing the branch end-to-end operations, drive process improvements and deliver superior customer service. The Operations Supervisor will be located in Barrie.
- **Key Job Responsibilities**:_
- Oversee and provide leadership, mentorship, supervision, coordination and training to all Barrie team members.
- Perform customer visits to assist and support as needed.
- Prepare and implement schedules for alarm inspections, deficiencies, service, verifications, small contracts at the prescribed intervals to meet scheduling KPI’s.
- Effectively coordinate and verify with our field staff, customers, contracts, vendors and external resources on date/time and details regarding upcoming field service appointments.
- Ensure field service staff are effectively and efficiently scheduled, appointment scopes align with technician skills required to complete the work and to achieve revenue and margin targets.
- Verify and Approve timesheets for Barrie technicians and staff.
- Attending customer meetings to support sales as required.
- Create Purchase orders for parts/sub-contractors and review reports submitted by technician and Subcontractors.
- Verify the job is completed as per scope, parts are issued in the system, Subcontractor’s POs are closed and close the job in JDE.
- Track invoices and invoice disputes. Resolve contracts in JDE through Rollback, credit and rebills.
- Manage Work-In-Progress (WIP) and maintain accurate backlog management
- including but not limited to Job Status and approving & reconciling of purchase orders for third-party suppliers.
- Implement MFA (Market Feedback Analysis) processes, meet with customers to mitigate and resolve concerns and increase customer satisfaction.
- Provide Monthly revenue forecast as per plan and work towards exceeding forecast.
- Responsible for all operations duties including ordering parts, receiving/ shipping parts and issuing parts to jobs.
- Provide leadership and support in maintaining EH&S and Ethics policies, monthly meetings, documentation/reports, along with conducting audits and training.
- Perform inspections of company vehicles and inventory levels.
- Drive employee development plans and training initiatives that help team members to achieve their goals.
- **Qualifications**:_
- Must have 5 years of experience in the Fire industry or a related discipline.
- Previous supervisor/leadership experience preferred.
- CFAA Certification is preferred but not mandatory.
- Working knowledge of all applicable codes and standards.
- Post-Secondary diploma or degree in building systems, electronic technology, or equivalent knowledge/ work experience an asset.
- Strong working knowledge of Edwards Fire Products.
- Proficient computer skills (Office 365, Cloud, & other web-based app usage basics).
- Basic understanding of WIP reporting and Fire Project financials.
- Must have a valid driver’s license with a good driving record.
- Ability to work with mínimal supervision/self-motivated and has a desire to work on a winning team.
- Strong interpersonal skills and effective at building relationships - with a strong client service orientation
- Adaptable to changing environments.
- Highly organized and able to work under pressure.
- Excellent communication skills with an ability to convey a message in an organized, clear, and effective manner.
- Goes beyond job requirements to seek opportunities and generate ideas for improvements.
- Experience in using JDE or Microsoft Dynamics computer programs valued.
- Foster TEAM working relationships.
- **Our offerings include.**_
- Competitive compensation and benefit package
- RRSP matching
- Employee Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment
- **Background Check Requirements**:_
- Criminal Background Check
- Reference Check

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure fair and equitable access throughout the recruitment and selection process.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee ass

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