Quality Assurance
2 months ago
**As the** **_Quality Assurance & Training Specialist_** **you will**:
- Oversee the delivery of Customer Service operations, develop and deliver training for the Parking Authority and related stakeholders.
- Monitor quality of services provided to customers by the WPA and act as quality expert to ensure a high level of customer satisfaction is achieved through services provided by WPA staff.
- Develop and organize the structure and content for Standard Operating Procedures (SOP) for all WPA activities and create and modify messaging for the WPA's services.
- Development and delivery of training for staff and contractors providing service for the WPA.
- Act as the primary liaison for 311 on all communication including training and new scripting.
- Act as the primary liaison for Sharepoint development for all WPA departments
- Perform other duties as assigned.
**Your education and qualifications include**:
- Certificate, Diploma or University degree in Business Management, Administration, HR Management, or a related discipline; or an equivalent combination of related education and experience.
- Certificate in Adult Education or similar post-secondary education would be preferred.
- Two (2) years of directly related work experience.
- Experience with enforcement of Municipal By-laws.
- Experience working with MBEA related bylaws is preferred.
- Experience developing training programs that improve service delivery.
- Experience with development of technical and operational policies and procedures.
- Leadership experience demonstrating mentorship, coaching and supervisory responsibilities.
- Strong verbal communication skills demonstrating the ability to adapt communication of complex technical information to a diverse audience.
- Adaptive presentation skills that engage an audience and relay concepts effectively, deliver relevant take-away information.
- interpersonal skills demonstrating the ability to develop and maintain effective working relationships.
- Detail oriented written communication skills, with the ability to effectively convey complex technical information.
- Ability to maintain composure and professionalism in demanding situations.
- Ability to work independently demonstrating good organizational skills under tight time frames and competing demands.
- Knowledge of municipal by-laws, provincial acts, and court administrative and judicial functions as they relate to the duties of the position is preferred.
- Knowledge of civic structure is preferred.
**Conditions of employment**:
- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
**CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG**:
- Citizen & Customer Focus
- Respecting Diversity
- Ethics and Values
- Integrity and Trust
- Results Oriented
-
Quality Assurance Specialist
6 months ago
Winnipeg, Canada Canada Life Assurance Company Full timeQuality Assurance Specialist **Description: - Permanent Full Time- **Position Overview**Accountabilities** - Contributes to the development of the project deliverables, with respect to definition of project scope, estimates for QA tasks, identification of stakeholders, approach, methodology, communication plan, QA resourcing and schedule. - Gains clear...
-
Quality Assurance Specialist
2 months ago
Winnipeg, Canada The Canada Life Assurance Company Full timePermanent Full Time We are looking for a **QA Specialist** **Role description** **Position Overview** **What you will do**: - Contributes to the development of the project deliverables, with respect to definition of project scope, estimates for QA tasks, identification of stakeholders, approach, methodology, communication plan, QA resourcing and...
-
Quality Assurance Analyst
7 months ago
Winnipeg, Canada Online Business Systems Full timeWe are looking for a skilled Quality Assurance Analyst to join our Business Consulting team in Winnipeg. With your strong understanding of business and quality assurance processes, you will contribute to projects that leverage technology to deliver business quality and value to our clients. **What you'll do**: - Help develop a comprehensive automation test...
-
Quality Assurance Manager
4 months ago
Winnipeg, Canada Burnbrae Farms Full timeMinimum of 4 years as a QA Manager in food processing/manufacturing facilities? In-depth understanding of micro/chemical testing? Strong hands-on experience at conducting microbiological testing on poultry products? Comprehensive knowledge of CFIA, HACCP, SSOP? HACCP and/or BRCGS certified? Preferred. Strong leadership? Ability to travel 10% of the...
-
Quality Assurance Controller
7 months ago
Winnipeg, Canada Organigram Full time**Who We Are** Founded in 2013, Organigram is a leading Canadian licensed producer, focused on producing high-quality, indoor-grown cannabis for adult recreational consumers in all provinces and the Yukon. Headquartered in Toronto (Ontario), Organigram has three state-of-the-art cultivation and processing facilities in Moncton (New Brunswick), Winnipeg...
-
Quality Assurance Selector
6 months ago
Winnipeg, Canada Richardson International Full timeAt Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with over 3,000 employees across Canada, the U.S., the U.K., and Europe. At...
-
Quality Assurance Specialist
2 weeks ago
Winnipeg, Manitoba, Canada City of Winnipeg Full timeWe are seeking a highly skilled Quality Assurance Specialist to join our team at the City of Winnipeg.Job SummaryThis is a key position that requires strong leadership and quality assurance skills, with a focus on delivering exceptional customer service and developing effective training programs.Key ResponsibilitiesOversee the delivery of customer service...
-
Quality Assurance Technician
6 months ago
Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time**What We Offer**: - Health and Dental - Employees and their families enjoy flexible benefits options covering an extensive list of medical and dental expenses and services. - Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. - Employee and Family Assistance Program...
-
Quality Assurance Supervisor
6 months ago
Winnipeg, Canada AROW Global Corp Full time**Job Title: Quality Assurance Supervisor** **Department: Quality Assurance (QA)** **Reports To: Operations Manager** **Summary**: Reporting to the _Operations Manager_, the Quality Assurance Supervisor is responsible for creating and maintaining quality systems to assure AROW Global products meet all customer and legal requirements in accordance with ISO...
-
Quality Assurance Technician
1 month ago
Winnipeg, Canada Cavalier Candies Full time**Job Summary** As Quality Assurance Technician, you will ensure products meet quality and safety standards through inspections, testing, and collaboration with the production team. This role offers hands-on experience in food safety and quality control in a dynamic environment. **Responsibilities** - Perform regular quality inspections of products...
-
Quality Assurance Inspector
3 months ago
Winnipeg, Canada Champ Metal Fabrication Full time**Position Summary** Under the general direction of the Quality Assurance Manager the Quality Assurance Inspector assures product conforms to quality requirements by conducting various inspections on raw materials or components, in-process or semi-finished product, and finished product; controls nonconforming product as and where necessary; and providing...
-
Quality Assurance Coordinator
3 months ago
Winnipeg, Canada Peguis Child & Family Services Full time**Job Overview**: The Quality Assurance Coordinator is responsible for ensuring child and family services meet established quality standards as per the Honouring our Children, Families and Nation Act. This includes full responsibility for implementing and managing the Agency’s Compliant Regulations and internal processes, statistical analysis and all data...
-
Quality Assurance Team Lead
6 months ago
Winnipeg, Canada AutoCanada Inc. Full time**Quality Assurance Team Lead** **Winnipeg Office** **Winnipeg, MB** Are you looking to drive your career forward? We are looking for a software quality assurance expert to build and lead a team of QA analysts and automation specialists focusing on regression and release testing. We want someone who is or wants to be a great leader, is highly organized,...
-
Software Quality Assurance Manager
3 weeks ago
Winnipeg, Canada PrecisionERP Incorporated Full timePrecisionERP Incorporated is a leading provider of ERP solutions. We are currently seeking a highly skilled Senior Software Quality Assurance Specialist to join our team.About the RoleWe are looking for an experienced QA professional who can ensure the highest quality of our software products. As a Senior QA Specialist, you will be responsible for developing...
-
Manager, IT Quality Assurance
8 months ago
Winnipeg, Canada CNA Insurance Full timeYou have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This role utilizes broad Quality Engineering and Software Engineering...
-
Quality Assurance Analyst
6 months ago
Winnipeg, Canada Payworks Inc. Full timeDoing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where **Doing Right by...
-
Quality Assurance/training Manager
6 months ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are seeking a Quality Assurance / Training Manager to deliver extraordinary results for our clients. Working closely with multiple departments, this role is responsible for identifying areas of opportunity, developing solution plans, coaching team members and ensuring key metrics are achieved. We're looking for a...
-
Quality Assurance Auditor
3 months ago
Winnipeg, Canada Motor Coach Industries Full time**WHY JOIN OUR TEAM**: - Competitive Wages - A continuous learning environment - Ability to advance your career with a growing company - NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007. - Employee social committee organizes numerous events throughout the year, including summer...
-
Quality Assurance Auditor
6 months ago
Winnipeg, Canada Motor Coach Industries Full time*** The Quality Assurance Auditor is a key role within MCI that is responsible for ensuring that our high-quality standards for coaches built in our facility are met and to ensure the accuracy of all units delivered to customers. **WHAT YOU WILL DO**: - Inspect coach builds for quality and accuracy to MCI specifications and standards. - Inspect exterior...
-
Specialist I, Quality Assurance
6 months ago
Winnipeg, Canada Emergent Biosolutions Full timeThose who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life. SPECIALIST I, QUALITY...