Manager, IT Quality Assurance

2 weeks ago


Winnipeg, Canada CNA Insurance Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This role utilizes broad Quality Engineering and Software Engineering expertise needed to drive our testing engagements and to contribute to the ongoing evolution and roadmaps supporting broader Test Engineering practices. Drives and takes ownership of the testing roadmaps, projects and deliverables supporting the Portfolios they oversee. Directly engages and builds collaborative relationships with IT Partners, Business Stakeholders and Quality Engineering vendor(s). Ensures quality governance standards are being consistently adhered to and delivered in a cost-effective fashion. This Quality Leader will be a strong advocate and champion of Agile delivery supported by “Shift Left” testing, optimized test automation, Test Data Management (TDM) and integrated testing supporting CI/CD pipelines.

JOB DESCRIPTION:
Essential Duties & Responsibilities
- Performs a combination of duties in accordance with departmental guidelines_
- Actively contributes and provides input and oversight into IT Quality Assurance strategy, decisions and execution across supported areas.
- Engages with internal and external partners/vendors to advise, promote and measure adherence of Quality Engineering best practices, policies, tooling, governance and reporting.
- Works with vendor partners supporting CNA’s technology environment to ensure reliable, cost effective and optimized business operations and customer support.
- Promotes and facilitates expanded use of Automated Testing, Test Data Management, integrated testing supporting CI/CD and Test Driven Development (TDD) across supported areas.
- Is a champion of SAFe Agile and provides influence and engagement expertise. Ensures testing teams are properly integrated within agile scrum teams utilizing quality engineering principles, tooling and techniques that are appropriate to the supported platforms.
- Provides input into key decision-making activities with IT Leadership by advising on best practices and providing alternative solutions to complex issues during project execution as needed to ensure adequate quality and governance. Leads projects with moderate to large resource requirements, risk, and/or complexity in area of responsibility. Works independently with guidance in only the most complex situations.
- Ensures effective administration of, and compliance with, all applicable CNA processes, procedures, and controls related to IT Quality Assurance through active monitoring, reporting and governance. Drive action on improvement priorities by summarizing trends identified, actions taken, and results defined by key metrics.
- Oversees estimation and staffing exercises and assists in the management of budgets across Quality Engineering Services.

May perform additional duties as assigned.

Skills, Knowledge & Abilities
- Possesses multiple areas of specialization spanning software quality practices & principles, testing standards & best practices, integrated tooling, test case management, automated testing, test data management (TDM), testing governance and quality analytics. Possesses broad IT experience spanning development, testing and release management.
- Hands-on expertise with Guidewire PolicyCenter and associated testing patterns and strategies is a plus. Experience on Guidewire ClaimsCenter and BillingCenter are a plus.
- Solid technical experience and strategical knowledge of multiple test automation disciplines and models spanning API, Web, Data, Comparative, Distributed, TDD, BDD, DDT etc. Previous experience building and leveraging automated testing is mandatory.
- Previous experience supporting a metrics driven quality governance practice. Possesses expertise and experience optimizing software testing and improving overall quality by embracing technology, tooling and analytics. History of promoting a “Shift Left” and “Automate First” culture and mindset.
- Knowledgeable and current on technologies and tooling supporting integrated testing as part of CI/CD Pipeline and release progression practices. Hands-on experience with Google Cloud and/or AWS a plus
- Has developed cross-team roadmaps and facilitated the planning through execution while monitoring progress and results against strategic goals.
- Acts as a thought leader in researching and presenting innovative ways to solve complex QE/Testing issues. Ability to think analytically, critically and creatively in an outcome-based model to identify viable options from conception to execution
- Excellent project management skills and ability to organize and plan effectively to meet project goals in an Agile environment and working through multiple IT vendors across disciplines.
- Strong interpersonal, presentation, verbal



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