Housekeeping Supervisor

3 months ago

Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

The Oakes Overlooking the Falls is looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.

The Housekeeping Supervisor's responsibilities include organizing employee shifts, training and motivating team members and checking guest rooms and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.

**Responsibilities**
- Assist the Housekeeping Manager with hiring & training new housekeepers on cleaning and maintenance tasks
- Check guest rooms and public areas, including stairways and lounge areas, for cleanliness
- Oversee team members on a daily basis
- Schedule shifts and arrange for replacements in cases of call ins or no shows
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to guest complaints and special requests
- Monitor and replenish housekeeping inventory including but not limited to chemicals, guest room supplies, amenities, linen
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
- Clean guest rooms as and when required
- Liaise with other departments (maintenance & front desk) to ensure guests requests are dealt with professionally and as soon as possible.
- Lead with a hands-on basis-to base yourself in the lobby and lead by example, assisting the front desk team and handling guests’ concerns and engaging guests to enhance their stay
- Managing and improving the staff K.P.I.’s, while trying to increase performance and boost employee morale
- Assist the housekeeping manager in managing the department with the help of numbers - room times, cost per occupied rooms
- Helping out with daily, weekly & monthly reports as needed, understanding them and assist with strategies to improve them
- Make and assign daily cleaning boards for housekeepers
- Have a working knowledge of the correct maintenance and use of equipment and communicate with maintenance department to ensure all equipment is serviced regularly
- Status of hotel room count, group arrivals/departures, VIP's, and knowledge of job responsibility of staff
- Performs other duties as assigned and able to carry out any other reasonable task set by the hotels management

**Requirements**:

- Work experience as a Housekeeping Supervisor or similar role
- Flexibility to work various shifts, including evenings, weekends and holidays
- Hands-on experience with cleaning and maintenance tasks for large organizations
- Ability to use industrial cleaning equipment and products
- Excellent organizational and team management skills

Hennepin Fallsview Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hennepin Fallsview Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- Cleaning: 1 year (required)

Work Location: In person

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