Bilingual Regional Manager, Contractor Relations

4 weeks ago

North Bay, Canada Assistance Services Group Full time

**Bilingual Coordinator, Contractor Relations**

We're looking for _**people**_ who put _**people first**_.

Behind every roadside assistance service, a Bilingual Regional Manager (Coordinator) partners with our authorized service providers to ensure that our members receive efficient, reliable service when they call for help. You will manage an established region of contracted towing companies, encouraging them to exceed service standards, stay within budget, and use technology to increase efficiency. You will develop meaningful relationships with colleagues, clients and vendors. Your impressive coordinating skills will directly impact member satisfaction by improving the quality of service we provide.

**What you will do in this position**:
In this fast-paced and time sensitive role, you will facilitate, mediate and resolve conflicts while maintaining accurate documentation. You will negotiate contract agreements to keep increases within the cost of inflation. You will travel 10% of the time to visit and train our authorized service providers on new processes and technology. You will liaise between our Client Satisfaction, Roadside Assistance call centre and Finance teams to ensure our standards are met and that our processes continuously improve.

**Qualifications**:

- Bachelor's Degree
- 1-3 years of contract and vendor management
- Able to travel 10% of the time.
- Clear Driver's Abstract, Own vehicle with valid insurance
- Dedicated, quiet office space in your home with high-speed internet
- Ability to work independently with mínimal supervision
- Ability to read, write and speak in English and French

**What we provide**:

- Technology Suite (Computer, Monitors, Headsets, etc.)
- Paid training and vacation
- Comprehensive Benefits Package & RRSP Program
- Employee Assistance Program
- Complimentary Roadside Assistance and various corporate discounts
- Bilingual Premium

**About ASG**
We provide expert assistance for moments that matter.
Now part of **Foundever**, **Assistance Services Group (ASG)** is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

**Salary**: $53,040.00-$55,575.00 per year

Work Location: Remote

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