Business Analyst Delivery

6 months ago

Aurora, Canada JANA Corporation Full time

JANA has a progressive culture of personal and professional growth. With a vested interest in each employee’s professional growth and continuous improvement as an individual, JANA supports professional development, continuous education, industry participation and technical accreditations. Other Perks that come with joining the JANA Family include:

- High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
- Regular Social Events: Join the entire JANA Team for fun online Social Events like our Weekly Kahoot and Beer Clubeven an Easter Egg Hunt We also like to get together for in-person events such as our Annual Birthday Bonspiel, Ice Cream Parties, Holiday events, and our annual Company Picnic
- Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, AD&D, Disability coverage, as well as our great Wellness Benefit JANA also provides employees with the opportunity to get support with mental wellness, through our great Employee Assistance Program.
- Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors
- JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment, JANA employees are able to take time to rest and rejuvenate

Members of JANA’s Delivery Pods, JANA’s Business Analysts are responsible for bridging the gap between the customer’s needs and JANA solutions; assessing processes, determining requirements and providing recommendations to stakeholders. They act as the liaison between the customer and the JANA project teams; reviewing progress and managing project scope of the deliverables. With the ability to adapt their approach to their audience, the Business Analyst interacts with the customers as well as JANA Development, Quality Assurance and Project Management teams.

JANA’s Business Analysts are responsible for supporting the customers with requirements management, best practices, and subsequently training on JANA software functionality, ensuring a smooth transition of JANA products into the customer environment. Several projects are typically in the process of being completed at any given time, and a Business Analyst must be able to multitask and manage multiple accountabilities simultaneously. Business Analysts work cross-functionally and communicate to all parties involved in a project.

**Responsibilities**:

- Directs technical aspects of projects from beginning to end, liaising with the Project Manager on an ongoing basis to ensure all technical project deliverables are met
- Attends customer sites for demonstrations, project meetings, implementation workshops and training
- Leads technical planning and requirements gathering sessions with clients to develop in-depth solutions and build long-term relationships
- Reviews progress through project lifetime and anticipates technical barriers to completion of project objectives
- Writes reports and provides quality peer-review and release of reports, as required
- Manages client expectation & project scope
- Assisting client in determining the business and process impacts and in the development of change management strategies
- Works with JANA’s product and development teams to understand and plan for new feature deployments
- Interacts with Development, Quality Assurance and Project Management, as required, to escalate and resolve customer issues
- Provides training for clients on the software functionality and best practices for leveraging JANA's software products

Required Skills & Experience
- Undergraduate degree in a STEM field, preferably in Engineering
- 1 - 2 years of experience in client-facing and software implementation roles, preferably with pipeline operational knowledge
- Familiarity with databases and networking, including experience installing client software
- Solid organizational skills, including multitasking and time-management
- Excellent communication skills and ability to interact well with customers
- Workshop facilitation and requirements gathering experience
- Exceptional verbal, written and presentation skills
- Ability to work effectively both independently and as part of a team
- Experience in MS SQL Server or another RDBMS like Oracle, DB2, Teradata, etc. an asset
- Experience using data visualization software including Visio, Power BI, etc. an asset
- Ability to work on tight deadlines
- Must be able to travel in the US and Canada up to 20% of the time

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