Customer Support Representative

3 weeks ago

Chilliwack, Canada MDT Sporting Goods Ltd. Full time

MDT Sporting Goods is the market leader in bolt action rifle chassis and accessories. Our products are used worldwide by gun enthusiasts, rifle manufacturers and law enforcement agencies for accuracy, quality, and reliability. At MDT, we pride ourselves on working hard, enjoying what we do, and exceeding our customers’ expectations.

With a focus on being legendary, we are looking for top talent and people who are excited and passionate to work in this industry to enhance the experience of our customers.

We have an exciting opportunity for a high-performance customer service position to further support our growing customer base, with world-leading customer care.

**Responsibilities**
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Along with company leadership, help execute a strategic plan to achieve sales targets, provide exceptional customer support and expand the business’s client base and ensure its strong presence within the industry
- Own and deliver agreed-upon annual customer care goals.
- Attend key industry-specific trade shows to showcase our products
- Understand and communicate our values
- Help Identify emerging markets and market shifts while being acutely aware of new products and competition status
- Help plan and participate in various sales activities, product knowledge sessions and trade shows ensuring proper materials and training programs are in place
- Help Develop our Customer Care process
- Work with leadership to generate ideas for motivational and sales initiatives.

**Requirements**:

- Successful previous experience as a customer care representative.
- Demonstrated willingness and ability for continuous learning.
- Demonstrated ability to communicate, present and influence credibly and efficiently at all levels of the organization.
- Excellent listening, and presentation skills
- Excellent verbal and written communications skills
- Hard-working, persistent, and dependable.
- Positive and enthusiastic.
- **Must have Possession & Acquisition Licence (PAL)**

**The following is beneficial but not essential as training will be provided**:

- Firearms enthusiast - specifically bolt-action rifles
- Competitive / Recreational target shooting

**_Thank you for your interest in this role, however only those selected for an interview will be contacted_**

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Chilliwack, BC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Possession and Acquisition Licence (PAL) (required)

Work Location: In person

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