Patient Admin Associate

7 months ago


Toronto, Canada Sunnybrook Health Sciences Centre Full time

Hours of Work: Monday-Friday 8 hrs; As per schedule, Flexibility required

**Summary of Duties**

The PAA is responsible for ambulatory care areas within the Integrated Community Program to provide administrative support to the clinical teams with staffing coverage for vacation and schedule gaps.

**Summary of Duties**
- Provide advanced PAA support to the Rapid Referral Clinic
- Coordination of all administration and clerical activities within the department
- Duties include: Patient Registration and updating of patient information, scheduling appointment, ordering and coordinating x-rays and other diagnostic procedures
- Chart preparation for all patient
- Respond to incoming phone calls, direct inquiries to appropriate personnel/area
- Other administrative duties as required

**Qualifications/Skills**
- Completion of Medical Office Administration program or the equivalent combination of education and experience
- One year of Administrative/Business experience required, in a health care setting preferred
- Working knowledge of PHS/PAS, QuadraMed, Sunnycare, Outlook and MS Office an asset
- Strong attention to detail, excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Proven ability to respond effectively in a stressful situations
- Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
- Effective time management skills and ability to multitask is essential
- Demonstrated Patient-Focused Care/Customer Service behavior
- Advanced organizational skills and ability to prioritize in a fast
- paced environment
- Excellent interpersonal skills and demonstrated understanding and ability to work in an inter-professional team
- Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
- Demonstrated satisfactory attendance and punctuality required



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