Bilingual Franchise Business Consultant

7 months ago

Montréal, Canada International Dairy Queen, Inc. Full time

**Company Description**
Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

We have an exciting opportunity for a Franchise Business Consultant to be home based in Montreal, Canada.

The Franchise Business Consultant provide leadership and coaching to franchisees and Operations team to achieve short and long-term company and operations objectives. Utilize knowledge of restaurant operations and staff resources to provide counsel and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards and systems while maintaining or exceeding customer expectations. Protect _Dairy Queen®_ trademarks. Gain and maintain support of DMA chair people and other key franchisee leadership in achieving objectives.

Key accountabilities Include:

- Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District.
- Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)
- When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific objectives and strategies in support of DQCI’s Operations and Marketing Plan. Monitor progress and goal achievement status.
- Provide leadership in developing and managing marketing performance through effective partnerships with appropriate departments, vendors and franchisees.
- Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and DQCI’s operating standards.
- Where appropriate and available, determines financial status of select franchisees and monitors for progress. Provides impactful advice and counsel to position franchisees for optimal financial health.
- Effectively implement and execute the Worldwide Operation’s Business Plan _(Rolling 1, 2 and 3 year plan)._
- Develop and implement a district wide business plan_ (i.e., integrated marketing, operations, training, development and supply chain plan)_
- When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific objectives and strategies in support of DQCI’s Operations and Marketing Plan. Monitor progress and goal achievement status.
- Provide leadership in developing and managing marketing performance through effective partnerships with appropriate departments, vendors and franchisees.
- Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and DQCI’s operating standards.
- Where appropriate and available, determines financial status of select franchisees and monitors for progress. Provides impactful advice and counsel to position franchisees for optimal financial health.
- Provide leadership in assisting with successful new restaurant / store openings. Provide training support from equipment install through opening and on-going consulting support to achieve our desired ROI.
- Implement strategies to assist franchisee in executing human resource, training and professional development plans and programs, where appropriate.
- Partners with appropriate DQCI’s staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
- Responsible for monitoring consistent execution and delivery of company strategies to ensure food safety, menu compliance, trademark protection and DQCI standards.

Job also requires:

- Ability to work on evenings and weekends, as necessary, to meet business needs
- Ability to travel 2 - 4 weeks per month for franchi

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