Undergraduate Program Assistant

2 weeks ago

Toronto, Canada York University Full time

**Purpose**:
The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 24,000 undergraduate and graduate students, and almost 100 programs delivered through 25 Departments, Schools and Colleges, plus the IBM Markham Learning Site. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world. The Undergraduate Program Assistant is responsible for providing course support to undergraduate faculty, administrative support to the undergraduate program and primary front desk reception for the academic unit. The Undergraduate Program Assistants will also support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive and student-focused team environment of high performance, respect, trust, collaboration and continuous improvement, and embraces diversity and fosters inclusion.

**Education**:
High school diploma with some post-secondary education (e.g. some University or College courses)

**Experience**:
Two (2) years of experience in office administration and front desk reception in an academic School/Department, some experience supporting teaching/courses is an asset

**Skills**:

- Able to exercise tact, diplomacy and discretion when dealing with others. Able to deal courteously and effectively with people.
- Effective oral and written communication to obtain and relay information accurately.
- Demonstrated excellent customer service capabilities.
- Maintaining confidentiality.
- Attention to detail.
- Exercising good judgment and initiative.
- Working effectively and accurately under pressure of high volume and constant interruptions. Ability to multi-task.
- Excellent organizational skills including ability to set priorities, proactively pursues completion of tasks to meet deadlines.
- Ability to work independently as well as working effectively in a team.
- Knowledge of an on-line computerized records system (e.g. SIS).
- Word processing 40-45 wpm, accuracy essential.
- Experience with updating websites (e.g. contribute and/or word-press is an asset.
- Intermediate word processing (MS Word) and spreadsheet skills (MS Excel).
- Demonstrated good record of attendance and punctuality.

**Additional Notes**:
**PLEASE NOTE: This position requires bilingualism in English and French**.

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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**

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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**

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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.

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