Call Centre Agent

2 weeks ago


London, Canada Addaline Asphalt Maintenance Full time

Addaline Asphalt Maintenance is looking for an independent, self-motivated, call centre agent willing to work from home who enjoys “the chase.”

Addaline Asphalt Maintenance uses cutting edge, smart phone technology to grow & be a more dynamic, effective company. We provide business to business parking lot maintenance services. Our advanced technology mean we provide better service & communications with our customers. Addaline serves property managers & building owners across Ontario. We have shops based in London, Burlington, & Whitby.

**Primary Responsibilities**:

- Using the phone to connect with prospective customers & research who those property managers and building owners might be
- Making outbound phone calls to property managers to provide them with more information about Addaline’s services & ask if they would be interested in an quote
- Initiate sales activities to stimulate, encourage, establish & develop relationships potential customers
- Ability to quickly develop the skills necessary to efficiently manipulate the following software programs: HubSpot CRM, Excel, Outlook, Word
- Willingness to learn and use our software and other technology as needed
- Demonstrated ability to effectively operate independently as a call centre agent
- Required: High School Diploma or Equivalent, Preferred: University or College Degree
- Required: Fluent English and another language would be an asset

**Experience**:

- Outbound call centre experience would be an asset
- Ability to respond to common inquiries & ability to deal with objections from prospective customers
- Ability to rapidly gain knowledge of Addaline & the Company's industry & trends impacting its business

**Employment Terms Include**:

- $20 per hour
- Hybrid workplace
- Monday to Friday, 9 am to 1 pm
- 3 month contract with possibility of extension
- Training & technical support offered online

**Technical requirements**:
Windows 10 preferred (Windows 7 could be acceptable with additional anti-virus)

Minimum 4GB RAM, preferably 8GB

Intel Core i3, or AMD equivalent, from within the past 3 years, or better (i5, i7)

USB Headset, wired (NOT wireless)

Internet connection of a minimum 5Mbps Download & 5Mbps Upload (a screenshot from speednet.net will be required to confirm)

Ethernet connection to their router required for stability

**Job Types**: Part-time, Contract

**Salary**: $20 /hour

**Job Types**: Part-time, Temporary
Contract length: 3 months

Pay: $20.00 per hour

Expected hours: 20 per week

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in London, ON N5V 1V2

Application deadline: 2024-05-01
Expected start date: 2024-05-06


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