Service Desk Analyst

1 month ago


Mississauga, Canada Epsilon solutions pvt ltd. Full time

Provide remote support in French and troubleshoot technical issues
- Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
- Level 1 Support and Updating Incident Management System
- Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
- Record all actions related to tickets (e.g. response, status, and resolution or escalation) in French in tracking tool.

Answer questions on use or features for all standard hardware and software systems

**Salary**: $19.00-$22.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- service desk: 1 year (preferred)

**Speak with the employer**
+91 7055402192


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