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Bilingual Service Desk Analyst

4 months ago

Mississauga, Canada HCLTech Full time

Role : Bilingual Service Desk Analyst

Location : Mississauga, ON ( Onsite)

We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON.


Position Overview:

  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
  • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
  • They may make policy recommendations to their managers and be an escalation point for less experienced team members.
  • Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
  • May respond to calls after normal business hours per leader instructions.
  • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
  • Identifies potential issues that could adversely impact end user experience and takes corrective action.


Position General Duties and Tasks:


  • Typically requires 3-5 years relevant experience.
  • Must be able to speak, read and write English and French.
  • Undergraduate degree or some college coursework preferred.
  • Strong knowledge of Windows operating system environment.
  • Solid client service skills.
  • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Significant travel including overnight domestic or international trips may be required.