Bilingual Service Desk Analyst

1 month ago


Mississauga, Canada HCLTech Full time

Role : Bilingual Service Desk Analyst
Location : Mississauga, ON ( Onsite )
We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON.

Position Overview:
Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
They may make policy recommendations to their managers and be an escalation point for less experienced team members.
Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
May respond to calls after normal business hours per leader instructions.
Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
Identifies potential issues that could adversely impact end user experience and takes corrective action.

Position General Duties and Tasks:

Typically requires 3-5 years relevant experience.
Must be able to speak, read and write English and French.
Undergraduate degree or some college coursework preferred.
Strong knowledge of Windows operating system environment.
Solid client service skills.
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Significant travel including overnight domestic or international trips may be required.



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