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Coordinator, Ymca Experience

4 weeks ago

Red Deer, Canada YMCA OF NORTHERN ALBERTA Full time

The YMCA of Northern Alberta is looking for an Experience Coordinator to act as a first impression of the Y and ensure all guests and members have a positive experience while visiting our Centres. This position requires a flexible schedule working evenings, weekends and holidays.

**Schedule**:
**Tuesday to Saturday between 8am and 9:15pn**

**Sunday: Casual or As needed**

**Our Culture**
- Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.

**We are welcoming.**
We are open to all. We are a place where you can belong.

**We are genuine.**
We value you and embrace your individuality.

**We are hopeful.**
We believe in you and your potential to become a catalyst in the world.

**We are nurturing.**
We support you in your journey to develop your full potential.

**We are determined.**

Above all else, we are on a constant quest to make our community stronger, if you want to join us**Essential Functions**
- Promote and facilitate a positive YMCA experience for anyone who visits our Centres, Role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
- Respond to all requests and concerns in a timely manner.
- Ensure work area (lobby, desk and entry) is clean and maintained.
- Ensure YMCA Cash Handling Policies are followed.
- Assume complete responsibility for Centre while on Manager on Duty shifts.
- Assist the YMCA Experience Supervisor with recruitment, hiring, training and supervision of part-time and full-time staff and volunteers.
- Ongoing performance, management, evaluation and recognition of staff, ensure that the volunteers act in a supportive and facilitative role to the staff.
- Act as a backup to Associates when needed.
- Assess and identify service situations and exercises sound judgement in recommending and facilitating solutions both within their area and Centre.
- Follow OH&S procedures.
- Monitors and reinforces member/guest behavior

**What You'll Need for This Job**
- High School Diploma or equivalent
- Previous customer service experience required
- Previous experience in a leadership role is an asset
- Certifications: Standard First Aid & CPR-C
- Flexibility availability
- Able to obtain a Police Information Check and Vulnerable sector check

**What the Y Brings You**
- A meaningful career with opportunities to grow while building your community.
- A culture of honesty, respect and pride in what we do.
- Colleagues who bring diverse perspectives and talents to the workplace.
- A comprehensive benefits package.
- Membership to our health, fitness & aquatics facilities for you and your family
- Reduced fees in YMCA programs such as child care and day camps (depending on availability and employment status).

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