Csr - Customer Service Representative
4 weeks ago
**Andy's Tire Shop Limited is seeking a full time Customer Service Representative/Service Advisor for our Kingston location. This full time position will be to cover a maternity leave**
**Tire and Auto experience required**
**ALL APPLICANTS MUST CURRENTLY BE LIVING IN NOVA SCOTIA**
**The Service Advisor** works closely with the Branch Manager to keep operations running seamlessly. The Service Advisor is responsible for the full customer service experience.
The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind and strives to be a product knowledge expert, ensuring the business provides each customer with a personalized service experience.
Key Accountabilities
- Provide a high level of customer service in line with our company goals.
- Provide product knowledge information to customers in a confident and friendly manner.
- Provide detailed pricing terms and prepare and present customer quotations.
- Present customer feedback to store management team on an ongoing basis.
- Sell within company product lines and margin structure.
- Follow the training provided and mentor fellow teammates to foster a learning environment.
- Maintain a high level of cleanliness to represent a positive company image.
- Follow-up on all appointments, such as service reminders, or missed appointments.
- Keep customer information and records up-to-date.
**Requirements**:
- Experience in customer service.
- Experience in the automotive industry. Costar experience is considered an asset
- Strong knowledge of Microsoft Office products, including Excel, MS Word, office 365, and Outlook.
- Excellent verbal, written communication and influencing skills.
- High level of accuracy and attention to detail.
- Ability to work in a fast-paced working environment.
- Experience with ERP, CRM, or data management systems.
- Team player attitude.
- Prompt and courteous.
- Enthusiastic personality
**Job Types**: Full-time, Fixed term contract
**Salary**: From $16.50 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer service: 3 years (required)
- auto industry: 1 year (required)
Work Location: One location
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