Customer Service Associate

3 weeks ago

Brampton, Canada IKO Industries Ltd. Full time

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you

**Job Description**:
Customer Service Associates work in collaboration with sales, logistics, plants and production planners to manage and fulfill orders. CSA’s work directly with multiple customers and territory sales reps to provide the highest level of customer service support.

KEY RESPONSIBILITIES:

- Order management including monitoring, tracking and updating of shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions
- Constant and proactive communication to internal and external customers regarding order and shipment status
- Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions
- Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources
- Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers
- Use excel to provide daily customer reports
- Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
- Leading projects using structured problem solving methodology (Lean Six Sigma)

KNOWLEDGE, EDUCATION AND EXPERIENCE
- High level of attention to detail is required to ensure accuracy of order entry and reports
- Strong communication skills (written and verbal)
- Ability to problem solve and “think outside the box”
- Good organization skills
- Strong/proven analytical skills
- College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred
- 1+ years of experience in a similar role with direct experience managing orders and customer relationships
- Practical experience with MS Office (intermediate excel skills) and detail oriented research abilities
- Strong customer focus and excellent relationship building skills
- JDE experience is an asset

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

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