Supervisor, Signals and Communications Call Desk

2 weeks ago

Edmonton, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Supervisor, Signals and Communications Call Desk is responsible for supporting the Walker Signals and Communications (S&C) staff as well as all other Walker Yard Operations.

**Main Responsibilities**
- Supervise, lead, guide and direct all Walker Yard S&C personnel
- Handle Engineering operations as outlined in CN’s operating plan, including compliance with safe work procedures, Transport Canada (TC) guidelines, and CN policies and procedures
- Lead people with clear direction and goals while providing coaching and guidance to employees through regular monitoring of employee performance
- Oversee budgets and workforce productivity within CN and departmental policy
- Participate in activities related to derailments and disruptions in service, while working with appropriate stakeholders to resolve cause and future prevention
- Participate in investigations when necessary
- Facilitate the onboarding of new S&C apprentices as well as complete evaluations
- Provide field and technical support to install and maintain signal and crossing warning functions within the railway system

**Working Conditions**

The role is performed in a combination of office and outdoor environments with various weather conditions with irregular shift work hours, including nights, weekends, and holidays. The role is required to be on-call 24/7 to respond to critical incidents and work overtime hours as necessary. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress as well as interface with senior management. The role requires mínimal travel (10%) within Canada for company business, at times without advance notice.

**Requirements**:
Experience

Signal Technician, Coordinator, Testman, Maintainer or Mechanic
- Between 2 to 5 years of experience as a Signal Technician, Coordinator, Testman, Maintainer, or Mechanic
- Experience programming logic controllers using Boolean or ladder logic*

Education/Certification/Designation
- High School Diploma or General Educational Development (GED)
- Valid Driver’s License
- Bachelors’ Degree in Computer, Electrical, Electronic, Systems Engineering or Engineering Technology*
- Any designation for these above would be considered as an asset

Competencies
- Applies critical thinking
- Knows the business and stays current on industry needs
- Collaborates with others and shares information
- Develops self and others
- Communicates with impact
- Identifies needs and finds solutions to create value for all stakeholders
- Leads by example for the safety and security of all

Technical Skills/Knowledge
- Strong general computer skills
- Knowledge of Microsoft Office (Excel, Word)
- Knowledge of Federal Railroad Association (FRA) and TC rules and regulations*
- Any knowledge for any of the above would be considered as an asset

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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