Branch Administrator

2 weeks ago

Toronto, Canada The Heaps Estrin Team Full time

**Job/Position**
- About The Heaps Estrin Team _
- The Heaps Estrin Team is a Toronto based real estate brokerage with more than 140 years of combined experience. We've grown from a small business into one of Toronto's most successful and respected real estate brokerages due to our unwavering commitment to client service, unparalleled knowledge of the market, and industry-leading approach to marketing.
- We are proud to consistently produce results above market averages and provide an experience that inspires repeat and referral business (which we consider the highest honour).
- For us, real estate is about people. It’s about people making life-changing decisions.
- Position Overview _
- An opportunity to join the #1 Royal LePage team in Canada.
- The Branch Administrator is a vital role to our company. You will be providing seamless assistance to both our back-office operations and client facing services.
- You will be working within a high-achieving team supporting best-in-class sales, marketing, and real estate professionals. A natural collaborator, you will anticipate the needs of your team and your clients.
- As a face and voice of the company, you provide a lasting first impression by demonstrating a presence that places client service as our top priority.
- You will be asked for your insights on how processes and systems can be improved.

**Duties & Responsibilities**
- Top Applicant Profile_
- Excellent organizational and self-management skills
- Ability to take direction and coaching with a positive attitude
- A clear and concise communicator
- An interest in growing your Human Resources skill sets (Onboarding, Employee Information Management, Training & Development)
- Experience using Customer Relationship Management platforms and pulling reporting
- Administration & Support_
- Manage Heaps Estrin Team’s reception channels (Office, Phone, Mail, Online Chat Forum)
- Warmly greet clients and prepare meeting spaces (refreshments, indoor/outdoor maintenance)
- Book property showings and organize enquiries about our listings (create calendar invites, add all necessary details to our Customer Relationship Management software)
- Maintain inventory of marketing materials, open house packs, staging inventory, team supplies
- Update trackers and post critical reports to our operations team, finance & real estate partners (MLS, Brokerbay, TREB/Realtor Link,)

**Skills & Attributes**
- Other Skills and Duties _
- Care and attention to detail, especially with compliance related tasks
- Excellent English language communication skills: written and spoken
- Active listening skills to handle client enquiries and requests professionally
- Ability to respond to quick turnaround times and take initiative
- Demonstrate resilience when learning new tasks and processes

**Experience**
- Sophisticated client service
- Natural desire to work in a team environment
- Administration and Support with a high-degree of comfort with software and systems. (GSuite, DocuSign)

**Additional Qualification**

Real Estate experience an asset

**Hours of Operation**

Part-time permanent position Working hours from 5pm - 8pm (Mon - Fri). Opportunity for more hours during the day Monday through Sunday.

Work remotely
- No

**Job Types**: Part-time, Permanent
Part-time hours: 15 per week

**Salary**: From $17.00 per hour

**Benefits**:

- Company events
- Disability insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- administrative assistant: 1 year (required)

Work Location: In person

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